PCGalOfCal
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Problem with IE
IE seems to be selective of what sites it will let me go to. There are several other pc's on this network and this pc is the only one with the problem. I had viruses but they have been removed. IE 6 would not let me go to such sites as pcpitstop, windows update and my avg update will not connect. Most other sites seemed to connect just fine with no errors what so ever. In an attempt to fix this I installed IE 7. Now when I try to open IE7 I get the error "IE has encountered a problem and needs to close". If I ignore the error and tpye a address in the address box IE will go to that address but a second error message will pop up which says "iexplore.exe - application error. The insturction at bla bla bla referenced memmory at bla bla bla. The memmory could not be read". However, it still will not go to any of the three sites mentioned above. I'm stuck for ideas other than re-installing windows. Help please.
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nopes.....there is no need to uninstall IE7.....we can fix the problems with IE7 too :)
ASKER
hijackthis log file. Thank you!
hijackthis.log
hijackthis.log
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
this line shows that Norton is still there
if it was uninstalled from the system, quite possible, it was not removed completely
get the Norton Removal Tool from symantec website and run it to remove norton completely
this line shows that Norton is still there
if it was uninstalled from the system, quite possible, it was not removed completely
get the Norton Removal Tool from symantec website and run it to remove norton completely
ASKER
the tools did not work. I tried all version even though they all seemed to be the same. Tool said it removed all files but when I searched there were alot of symantec and norton files, folders and links. I searched the hard drive and the registry and deleted all that it found. Unfortunaltly that did not help my problem. Posted is new log. Thanks.
hijackthis.log
hijackthis.log
can you try accessing internet from safemode with networking?
does the problem occur there too?
also goto start>run>eventvwr.msc>App
there must be some Errors regarding those IE crashes. check their properties.....what's the faulting module filename reported by them?
does the problem occur there too?
also goto start>run>eventvwr.msc>App
there must be some Errors regarding those IE crashes. check their properties.....what's the faulting module filename reported by them?
ASKER
yes problem still occurs in safe mode.
Faulting modules listed as ntdll.dll and also unknown.
Faulting modules listed as ntdll.dll and also unknown.
you hijackthis log doesn't show any sign of any kind of infection.....so the problem has to be either with the remainants of norton or with this specific user
you can try creating a new user account for test purposes....if the new account works, we can move your data from the corrupted one to the new one.
also, may be you can try running sfc /scannow to fix any possible windows system file corruption
you can try creating a new user account for test purposes....if the new account works, we can move your data from the corrupted one to the new one.
also, may be you can try running sfc /scannow to fix any possible windows system file corruption
ASKER
Neither of the above worked. Is there any possible way it could be a hardware issue. Like a faulty hard drive? The plan was to mirror the existed drive to a new drive once I got everything cleaned up. Now it looks like I'll need to do a clean install on the new drive and then transfer data but I'm wondering if I should still try the mirror and see what happens. What do you think? Waste of time?
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ASKER
Can you explain what you mean by hosts file.
PCGalOfCal--This is probably a good reference about the HOSTS file. http://www.mvps.org/winhelp2002/hosts.htm
The end result is that access to certain websites is blocked. I doubt this is the problem, but it takes only a moment to check if you even have a HOSTS file. (This is plain old HOSTS, not HOSTS.sam.)
But do try the other suggestions.
The end result is that access to certain websites is blocked. I doubt this is the problem, but it takes only a moment to check if you even have a HOSTS file. (This is plain old HOSTS, not HOSTS.sam.)
But do try the other suggestions.
ASKER
Start|All Programs|Accessories|Syste
THE INTERNET EXPLORER (NO ADD-ONS) IS NOT FOUND AT THE ABOVE LOCATION.
THE INTERNET EXPLORER (NO ADD-ONS) IS NOT FOUND AT THE ABOVE LOCATION.
ASKER
Thanks for all your efforts but its time to throw in the towel. A clean install would be best overall anyway. Thanks again.
PCGalOfCal--Thanks for the points, but I am sorry we did not find the problem.
"THE INTERNET EXPLORER (NO ADD-ONS) IS NOT FOUND AT THE ABOVE LOCATION." Was this when you were running IE7? That would be strange. You also deactivate Add--Ons from IE Tools|Manage Add--Ons.
"THE INTERNET EXPLORER (NO ADD-ONS) IS NOT FOUND AT THE ABOVE LOCATION." Was this when you were running IE7? That would be strange. You also deactivate Add--Ons from IE Tools|Manage Add--Ons.
ASKER
No not from ie7. I had already un-installed it and went back to 6. I guess thats why.
PCGalOfCal--I am not anti IE7. If you decide to reinstall IE7, follow the procedure here
http://www.ie-vista.com/known_issues.html
to optimize chances of a good install.
http://www.ie-vista.com/known_issues.html
to optimize chances of a good install.
ASKER
I've already done a clean install and IE7 is installed. Everything is running great now. Thank you for your comments.
PCGalOfCal--Good news.
ASKER