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We can no longer get to our one server through terminal services

Posted on 2008-06-16
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Last Modified: 2013-12-05
We have three servers, 2 x 2003 std, 1 x 2000 and connect to them remotely through 5 Terminal Services licences. Today we found we cannot connect to one of the 2003 servers.

We can connect to the licence server, the other 2003 box and the 2000 machine.

I must have set up the licence server incorrectly.

Any ideas would be greatly appreciated.

Thanks,

Mike
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Question by:mikeabc27
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Expert Comment

by:rhinoceros
ID: 21791786
-  What kind of your terminal service licensing (CALs), 2000 or 2003 ? 2000 CALs is not supported for 2003 terminal server.

* Guidelines for Deploying Terminal Server
http://www.microsoft.com/windowsserver2003/techinfo/overview/quickstart.mspx

- You may get it for Microsoft Windows 2000 Terminal Services servers in a domain when you 're running 2003 Terminal Licensing CALS
* Establishing preferred Windows 2000 Terminal Services license server
http://support.microsoft.com/kb/239107
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Expert Comment

by:dnudelman
ID: 21792012
Make sure you have enabled remote access to this server.
Check the network connections and the IP address for the server to be in the same subnet.
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Author Comment

by:mikeabc27
ID: 21792095
Before I got an answer I checked with our suppliers and found we hadn't completed registration. We done that now, but no different.

I've got as far as going through Guidelines for Deploying Termainal Server, Activating the Terminal Server. This is showing as activated (greyed out) and on both 2003 Servers the Terminal Service Licensing shows Windows Server 2003 - Terminal Server USer CAL tokens as Trpe = Open, Total = 5, Issued = Not applicable.
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by:rhinoceros
ID: 21799598
So that all other terminal servers should be pointed to Licensing Server in "Terminal Services Configuration\Server Settings\License server discovery mode -->
(Use these license servers) = YOUR LICENSING SERVER NAME or IP ADDRESS ? "

Second, why got two 2003 Terminal Service Licensing Servers at the same time ?
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Author Comment

by:mikeabc27
ID: 21810555
Thanks Rhinoceros - I was off yesterday and again today. I will check it when I'm back in the office tomorrow.
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Author Comment

by:mikeabc27
ID: 21810967

I got someone to check the server that shouldn't have licences loaded and Use these license server is correctly pointing to the other server.

Is it possible to delete the TS settings on both servers and start from scratch? If so, how is this done. I am concerned in case we lose remote access to the two servers we can connect to if this isn't done properly.
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by:rhinoceros
ID: 21818628
You can deactivate Server (Terminal server), and reactivate it once agan. As before, I also did something like it to move Terminal Licensing Server to new machine.

In fact, you have never succeeded to activate the license on Terminal Licensing Server. Have you checked the internet connection ? any firewall blocked ?

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Author Comment

by:mikeabc27
ID: 21820310
Just looking at the Terminal Server Licensing screens both are pointing to Server1, so the licences are only loaded to one server.

I deactivated the server licenses, and reinstalled them, but activate is greyed out and now we cannot access either 2003 server remotely, 2000 one is still available. The firewall was fine during the 12o day trial period and no changes to it have been made.

Any ideas why we cannot activate the licences?
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Accepted Solution

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mikeabc27 earned 0 total points
ID: 21823286
I found we were getting an 1011 error, which after checking on technet made me check the Server Settings in the TS Configuration and the mode here was set to Per Device. After correcting it to Per User everything worked fine.

Thanks for your ideas.
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