Solved

USB Hard Drive not been detected

Posted on 2008-06-16
10
273 Views
Last Modified: 2013-11-14
I have an generic external hard drive.   It's plug and play, and gets its power from the pc/laptop.
When I plug it into the/any computer, windows does not detect it at all.  It doesn't appear in My Computer as a drive.  It doesn't appear in Device Manager or the Disk Management utility either.  
The power light comes on and i can hear the disk spinning.

Any ideas what the problem could be?  And, as is likely, it is just  broken... is there any way to retrieve the data on it when the drive is not even recognised by the computer??
0
Comment
Question by:obrienj
10 Comments
 
LVL 2

Expert Comment

by:sirbob2000
ID: 21791953
Hi - What OS are you using?
0
 

Author Comment

by:obrienj
ID: 21792004
sorry, using Windows XP SP2
0
 
LVL 13

Accepted Solution

by:
mrroonie earned 500 total points
ID: 21792579
if it is broken it may just be the actual caddy thats broke so you could get the drive out of the caddy and slave it to a PC to recover your data.
have you tried connecting it to a different usb port? if the pc you are connecting to is quite old theres a chance its usb ports are usb 1 so the usb drive may not have enough power to work properly
0
 

Author Comment

by:obrienj
ID: 21792607
hey, ya.. have tried it on a few different machines... same result on all of them. They're all pretty new machines as well.

Okay, I presume "out of the caddy" means take off the outer casing on the drive.....
but how do I slave it to a PC?
0
 
LVL 13

Expert Comment

by:mrroonie
ID: 21792800
yes, remove the outer casing. you may not be able to slave certain hard drives, but heres the generic way of doing it -

how to slave a drive - http://www.dtidata.com/resourcecenter/2007/04/23/how-to-slave-hard-drive/
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 13

Expert Comment

by:mrroonie
ID: 21792809
an important note on slaving tho - MAKE SURE THE JUMPERS ARE AT THE CORRECT SETTING!! usually labelled on the drive as 'slave' or 'cable select' does it automatically
0
 

Author Comment

by:obrienj
ID: 21800945
I had a look at that, but the machine I was going to slave it to doesn't have two connectors.  I could probably find one if I looked hard enough, but I have spent more a few hours on this already.
Time is money, It will be cheaper to just drop it into a data recovery place.

thanks for the help,
j
0
 
LVL 91

Expert Comment

by:nobus
ID: 21801897
for recovery, i suggest these guys :  http://www.gillware.com/      
0
 

Expert Comment

by:hak583
ID: 21807429
try to remove the USB hub form the device manager and rescan it.
0
 

Author Closing Comment

by:obrienj
ID: 31467525
hey, turned out it was the casing.  I just bought a new case for it and it works fine again.
Giving the points to mrroonie for he gave the most effort.
Cheers,
James
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I previously wrote an article addressing the use of UBCD4WIN and SARDU. All are great, but I have always been an advocate of SARDU. Recently it was suggested that I go back and take a look at Easy2Boot in comparison.
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now