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Outlook Web Access stopped working after update

My single exchange 2003 server was working until installing the latest group of Microsort updates.
Now Outlook works, but OWA doesn't.
Users can log in. Some can see menu bottons and icons, but no mail. Some users only see place holders for the icons.
They see 'Loading'  and 'error on page'
Thanks for any help.
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robbyj90
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robbyj90
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1 Solution
 
jenkinsmeCommented:
Are they logging onto OWA internally or externally? Also if you go to the site using the exchange server does it display the same way using an administrator account?
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jenkinsmeCommented:
Here is a KB that may be helpful it's not the "exact" problem you are having however it does have alot of things to "Check" for proper configuration of the client as well as OWA and IIS.

http://support.microsoft.com/kb/280823/
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robbyj90Author Commented:
Most users are remote salesmen. Same thing happens if you access locally.
Attempting to log on OWA from the Exhange serve. I get a log in box, but It doesn't go thru. Tried a user login and a domain admin login.  'access is denied')
Also, I uninstalled updates and rebooted - no change.
Thanks
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jenkinsmeCommented:
Are you running Win2k3 Standard with MS Exchange or SBS2003?

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robbyj90Author Commented:
2003 Standard with Exchange 2003
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jenkinsmeCommented:
Here use this to reinstall just OWA I had a problem close to that and this fixed it for me.

http://support.microsoft.com/kb/883380/en-us
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LeeDerbyshireCommented:
If you have a Front-end / Back-end setup, then this problem usually indicates that the FE server didn't get the same update as a/the BE.
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robbyj90Author Commented:
We just have on Exchange server. Less than 100 employees in this company.
Half of the IT department is on vacation - the other half is typing this post.
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LeeDerbyshireCommented:
OWA relies heavily on the correct client-side functioning of javascript routines that reside in supporting .js files.  You will need to make sure that:

1.  The clients are getting the .js files in the first place.  Check your IIS log files for requests for .js files, and make sure that the server responds with a 2xx (e.g. 200) or 3xx (e.g 302) status, indicating a successful download.

2.  Once the client has the .js files, they can successfully execute the code in them.  Make sure that the client browser has put the server in a zone (Trusted Sites or Local Intranet) that allows unrestricted execution of JavaScript.

It may simply be the case that your Exchweb VDir (and subfolders) in IIS Manager no longer has Anonymous Access enabled.
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robbyj90Author Commented:
Turned out to be a password  problem with IUSR_dc_name.  Also had to repair folders in IIS as suggested in this KB article.
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