Solved

Outlook Web Access stopped working after update

Posted on 2008-06-16
10
763 Views
Last Modified: 2010-04-21
My single exchange 2003 server was working until installing the latest group of Microsort updates.
Now Outlook works, but OWA doesn't.
Users can log in. Some can see menu bottons and icons, but no mail. Some users only see place holders for the icons.
They see 'Loading'  and 'error on page'
Thanks for any help.
0
Comment
Question by:robbyj90
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 2
10 Comments
 
LVL 5

Expert Comment

by:jenkinsme
ID: 21793311
Are they logging onto OWA internally or externally? Also if you go to the site using the exchange server does it display the same way using an administrator account?
0
 
LVL 5

Expert Comment

by:jenkinsme
ID: 21793392
Here is a KB that may be helpful it's not the "exact" problem you are having however it does have alot of things to "Check" for proper configuration of the client as well as OWA and IIS.

http://support.microsoft.com/kb/280823/
0
 

Author Comment

by:robbyj90
ID: 21793572
Most users are remote salesmen. Same thing happens if you access locally.
Attempting to log on OWA from the Exhange serve. I get a log in box, but It doesn't go thru. Tried a user login and a domain admin login.  'access is denied')
Also, I uninstalled updates and rebooted - no change.
Thanks
0
Office 365 Advanced Training for Admins

Special Offer:  Buy 1 course, get 2nd free!  Buy the 'Managing Office 365 Identities & Requirements' course w/ Accelerated TestPrep, and automatically receive the 'Enabling Office 365 Services' course FREE!

 
LVL 5

Expert Comment

by:jenkinsme
ID: 21793777
Are you running Win2k3 Standard with MS Exchange or SBS2003?

0
 

Author Comment

by:robbyj90
ID: 21793914
2003 Standard with Exchange 2003
0
 
LVL 5

Accepted Solution

by:
jenkinsme earned 250 total points
ID: 21794042
Here use this to reinstall just OWA I had a problem close to that and this fixed it for me.

http://support.microsoft.com/kb/883380/en-us
0
 
LVL 31

Expert Comment

by:LeeDerbyshire
ID: 21794062
If you have a Front-end / Back-end setup, then this problem usually indicates that the FE server didn't get the same update as a/the BE.
0
 

Author Comment

by:robbyj90
ID: 21794177
We just have on Exchange server. Less than 100 employees in this company.
Half of the IT department is on vacation - the other half is typing this post.
0
 
LVL 31

Expert Comment

by:LeeDerbyshire
ID: 21794274
OWA relies heavily on the correct client-side functioning of javascript routines that reside in supporting .js files.  You will need to make sure that:

1.  The clients are getting the .js files in the first place.  Check your IIS log files for requests for .js files, and make sure that the server responds with a 2xx (e.g. 200) or 3xx (e.g 302) status, indicating a successful download.

2.  Once the client has the .js files, they can successfully execute the code in them.  Make sure that the client browser has put the server in a zone (Trusted Sites or Local Intranet) that allows unrestricted execution of JavaScript.

It may simply be the case that your Exchweb VDir (and subfolders) in IIS Manager no longer has Anonymous Access enabled.
0
 

Author Closing Comment

by:robbyj90
ID: 31467579
Turned out to be a password  problem with IUSR_dc_name.  Also had to repair folders in IIS as suggested in this KB article.
0

Featured Post

Office 365 Training for Admins

Learn how to provision tenants, synchronize on-premise Active Directory, and implement Single Sign-On with these master level course.  Only from Platform Scholar

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question