Solved

Computers hang when printing on new printer

Posted on 2008-06-16
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Last Modified: 2013-12-15
I just replaced a HP4200 with a HP4250. Since doing so, several people's machines seem to hang for several minutes trying to either pull up the print dialog box or print preview. I installed the printer on the server, drivers only, and then shared it on the network as I notmally do. My own computer started doing this, deleting and reconnecting the printer worked for me, however not working on several others. I used the PCL5 driver. Also noticed the greyscales and other graphics are not printed as well as on the old 4200.

Any thoughts? It's a pain to reinstall the printer on the server and reconnect eveyone each time so best I ask before spending a day on reconnecting everyone's printer again!

Thanks
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Question by:gpodio
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6 Comments
 
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Assisted Solution

by:mttyd
mttyd earned 250 total points
ID: 21815893
The driver should work for both models.  Can you manually pull out the printer driver off of the PCs and try again?  Also a generic driver like the one for the 4050 should work.  

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Author Comment

by:gpodio
ID: 21825343
I tried it several times, however have not tried another driver from another model... I'll give that a try when I'm back in the office on Monday. Thanks.
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LVL 4

Expert Comment

by:mttyd
ID: 21929010
Did it work?
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Author Comment

by:gpodio
ID: 21964312
I'm actually waiting for the users to back in too, they are all out on corporate meetings... I hope it works, I'll make sure to follow up!

Thanks
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Author Comment

by:gpodio
ID: 22073115
Nothing! I've tried it all at this point, at times it takes a long time, other times it works perfectly... on some machines such as mine it has only happened once or twice... others never.

Odd!
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Accepted Solution

by:
gpodio earned 0 total points
ID: 22156087
I spent the weekend going through all our network and directory settings. I picked up on a couple errors including permission settings on the Sysvol folder and a couple DNS settings that weren't right. It's early to claim victory but it would appear as if no one is complaining about the printer today :-)
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