• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 452
  • Last Modified:

Computers hang when printing on new printer

I just replaced a HP4200 with a HP4250. Since doing so, several people's machines seem to hang for several minutes trying to either pull up the print dialog box or print preview. I installed the printer on the server, drivers only, and then shared it on the network as I notmally do. My own computer started doing this, deleting and reconnecting the printer worked for me, however not working on several others. I used the PCL5 driver. Also noticed the greyscales and other graphics are not printed as well as on the old 4200.

Any thoughts? It's a pain to reinstall the printer on the server and reconnect eveyone each time so best I ask before spending a day on reconnecting everyone's printer again!

Thanks
0
gpodio
Asked:
gpodio
  • 4
  • 2
2 Solutions
 
mttydCommented:
The driver should work for both models.  Can you manually pull out the printer driver off of the PCs and try again?  Also a generic driver like the one for the 4050 should work.  

0
 
gpodioAuthor Commented:
I tried it several times, however have not tried another driver from another model... I'll give that a try when I'm back in the office on Monday. Thanks.
0
 
mttydCommented:
Did it work?
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
gpodioAuthor Commented:
I'm actually waiting for the users to back in too, they are all out on corporate meetings... I hope it works, I'll make sure to follow up!

Thanks
0
 
gpodioAuthor Commented:
Nothing! I've tried it all at this point, at times it takes a long time, other times it works perfectly... on some machines such as mine it has only happened once or twice... others never.

Odd!
0
 
gpodioAuthor Commented:
I spent the weekend going through all our network and directory settings. I picked up on a couple errors including permission settings on the Sysvol folder and a couple DNS settings that weren't right. It's early to claim victory but it would appear as if no one is complaining about the printer today :-)
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now