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Computers hang when printing on new printer

Posted on 2008-06-16
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Last Modified: 2013-12-15
I just replaced a HP4200 with a HP4250. Since doing so, several people's machines seem to hang for several minutes trying to either pull up the print dialog box or print preview. I installed the printer on the server, drivers only, and then shared it on the network as I notmally do. My own computer started doing this, deleting and reconnecting the printer worked for me, however not working on several others. I used the PCL5 driver. Also noticed the greyscales and other graphics are not printed as well as on the old 4200.

Any thoughts? It's a pain to reinstall the printer on the server and reconnect eveyone each time so best I ask before spending a day on reconnecting everyone's printer again!

Thanks
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Question by:gpodio
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by:mttyd
mttyd earned 250 total points
ID: 21815893
The driver should work for both models.  Can you manually pull out the printer driver off of the PCs and try again?  Also a generic driver like the one for the 4050 should work.  

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Author Comment

by:gpodio
ID: 21825343
I tried it several times, however have not tried another driver from another model... I'll give that a try when I'm back in the office on Monday. Thanks.
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by:mttyd
ID: 21929010
Did it work?
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Author Comment

by:gpodio
ID: 21964312
I'm actually waiting for the users to back in too, they are all out on corporate meetings... I hope it works, I'll make sure to follow up!

Thanks
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Author Comment

by:gpodio
ID: 22073115
Nothing! I've tried it all at this point, at times it takes a long time, other times it works perfectly... on some machines such as mine it has only happened once or twice... others never.

Odd!
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Accepted Solution

by:
gpodio earned 0 total points
ID: 22156087
I spent the weekend going through all our network and directory settings. I picked up on a couple errors including permission settings on the Sysvol folder and a couple DNS settings that weren't right. It's early to claim victory but it would appear as if no one is complaining about the printer today :-)
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PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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