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Outlook 2003 running in Cached Mode on Roaming Profile is not synchronizing

Posted on 2008-06-16
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Last Modified: 2010-04-21
Hello, Thanks in advance for your help.

One user works 2 days in our Corporate Office, and the other 3 days from two different clients offices remotely using Citrix. The user runs Windows Xp sp2 in all locations - and when using citrix, its on a Server 2003 standard server.  I configured a roaming profile for her the following way.

\\fileserver\profles\username - contains the profile
\\fileserver\home\username - This contains her My Documents. I redirect MyDocs on the client PC and point it to this folder.

The .OST and Archive pst's are located in \\fileserver\home\username\mydocuments\outlook
outlook is configured to run in Cached mode.

The issue is when the user works in our Corporate Office, she gets new mail, sorts it, deletes it, organizes it the way she wants. When she logs out correctly and goes to work from our clients offices through our Citrix server using roaming profile. She see's all her documents, desktop exactly as she does in our corporate office. But all the emails she sorted, deleted or organized from there are lose in the Inbox and appear to have been untouched. She then has to re-trace her steps and do that again.

When she logs out correctly and comes back to corporate, its the same in reverse..

I'm having her test a few things right now to get more insight. 1st. while at Client Office #1 today, she made some changes while there, i had her log into Outlook Web Access and verify those changes were made on my Exchange Server. I will have her do the same at Client Office #2 this afternoon.  But aside from testing it, i am at a loss.

Additional Info: I gave the user full access on her own desktop while at corporate in case synchronizing was a permissions issue. But where the .OST is in the My Doc's and no matter where she logs on from that is always the same, it doesn't make sense why she see's her email differently at each location.

Has anyone else had this issue?


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Question by:Dalton1981
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Serge Fournier earned 500 total points
ID: 21797957
what is the point of using cache mode on a network share?
it reverse the utility of the cache mode

just turn off cache mode, speed should be the same
and all your problems will go away

unless your exchange server is really slow or something

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Author Comment

by:Dalton1981
ID: 21802301
I'm in a habit of using cached mode. I didn't think of disabling it. The exchange server is only a year old and fast. I'll give it a whirl.

Thanks.
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Author Closing Comment

by:Dalton1981
ID: 31467709
I turned off Caching mode. I also had to give the user admin rights to C:/Documents&Settings on the workstation she works from while in the office.
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