Solved

Outlook 2003 running in Cached Mode on Roaming Profile is not synchronizing

Posted on 2008-06-16
3
727 Views
Last Modified: 2010-04-21
Hello, Thanks in advance for your help.

One user works 2 days in our Corporate Office, and the other 3 days from two different clients offices remotely using Citrix. The user runs Windows Xp sp2 in all locations - and when using citrix, its on a Server 2003 standard server.  I configured a roaming profile for her the following way.

\\fileserver\profles\username - contains the profile
\\fileserver\home\username - This contains her My Documents. I redirect MyDocs on the client PC and point it to this folder.

The .OST and Archive pst's are located in \\fileserver\home\username\mydocuments\outlook
outlook is configured to run in Cached mode.

The issue is when the user works in our Corporate Office, she gets new mail, sorts it, deletes it, organizes it the way she wants. When she logs out correctly and goes to work from our clients offices through our Citrix server using roaming profile. She see's all her documents, desktop exactly as she does in our corporate office. But all the emails she sorted, deleted or organized from there are lose in the Inbox and appear to have been untouched. She then has to re-trace her steps and do that again.

When she logs out correctly and comes back to corporate, its the same in reverse..

I'm having her test a few things right now to get more insight. 1st. while at Client Office #1 today, she made some changes while there, i had her log into Outlook Web Access and verify those changes were made on my Exchange Server. I will have her do the same at Client Office #2 this afternoon.  But aside from testing it, i am at a loss.

Additional Info: I gave the user full access on her own desktop while at corporate in case synchronizing was a permissions issue. But where the .OST is in the My Doc's and no matter where she logs on from that is always the same, it doesn't make sense why she see's her email differently at each location.

Has anyone else had this issue?


0
Comment
Question by:Dalton1981
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 12

Accepted Solution

by:
Serge Fournier earned 500 total points
ID: 21797957
what is the point of using cache mode on a network share?
it reverse the utility of the cache mode

just turn off cache mode, speed should be the same
and all your problems will go away

unless your exchange server is really slow or something

0
 

Author Comment

by:Dalton1981
ID: 21802301
I'm in a habit of using cached mode. I didn't think of disabling it. The exchange server is only a year old and fast. I'll give it a whirl.

Thanks.
0
 

Author Closing Comment

by:Dalton1981
ID: 31467709
I turned off Caching mode. I also had to give the user admin rights to C:/Documents&Settings on the workstation she works from while in the office.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Micro Tutorial demonstrates  how Internet marketers work with competitive analysis data, and a common task in data preparation is creating separate column for domains. You will then extract from a list of URLs.
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question