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Server duplicating mail

Posted on 2008-06-16
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Last Modified: 2012-05-05
Howdy Experts,

Using Exchange 2003 and Outlook 2003 clients.  I have one user reporting that when she replies or forwards the recipient receives multiple copies.  Usually one copy, but sometimes more.  I have checked her Sent Items in Outlook and she is only sending one, but the Exchange logs show multiples.  User reports this is only occuring on internal addresses (recipients on the same domain) but can not verify.  

Problem does NOT occur every time - have been unable to isolate the specific cause.  Any suggestions?

-Thorin
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Question by:Thorin
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Expert Comment

by:Richard_de_groot
ID: 21796911
Have you tried to switch of antivirus/antispam or security on server and/or workstation? What are you using for security?

Richard.
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Author Comment

by:Thorin
ID: 21798078
Hi Richard,

Thanks for the reply.  We use Symantec AV Corp Ed on the desktops, and server (centrally managed) plus an external 3rd party for spam/malware.  Internal mail is not routed through external 3rd party, and disabling AV is above my pay grade.  However all users have Symantec and only one is intermittently reporting this issue.  I have been trying to track it for several days, but have had only one report.  

Does that help at all?

-Thorin
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LVL 13

Expert Comment

by:Richard_de_groot
ID: 21798101
Symantec is notorious for thee kind of problems

>>AV is above my pay grade
See if someone is able to make this an option to try for temp. disbale Symantec.

Can you try and test then?

Richard.
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LVL 2

Author Comment

by:Thorin
ID: 21798216
Hi Richard,

I will give it a shot.  Because the problem is intermittent I do not know how to force the issue for testing.  This'll mean leaving AV down for a few days.  While testing that....any other suggestions to try?

-Thorin
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Author Comment

by:Thorin
ID: 21857110
Ok...so AV has been off for a week....and the user is still sending dupes and triples.  It is not just for internal mail users either - external users are reporting receiving dupes.  Only happens to this one user.

AV is back on....any other suggestions?  Thanks.
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Expert Comment

by:Richard_de_groot
ID: 21858000
Are you maybe using pop-boxes in combination with an Exchange connector in Outllook on the clients?
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Author Comment

by:Thorin
ID: 21858381
Hi Richard,

Nope, no pop on the exchange server or the client.  

I just completely uninstalled Symantec from the machine also - it was just disabled before.  Wierd one, huh?

-Thorin
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LVL 13

Expert Comment

by:Richard_de_groot
ID: 21890217
Sorry for my absence but I'm back from a short break, hardly needed :-)

Is it a possibility (now we know it's server related) to offline defragement the priv1.edb on the server?

Richard.
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Author Comment

by:Thorin
ID: 21900204
Hi Richard,

No apologies necessary!  I'll take your help whenever you have free time to give it.  Hope your break was pleasant and restful.  And thanks for getting back to me on this.

Yes, this can be done, however I might need a little prodding in the right direction.  Can you provide a little more detail on what needs to be done?  Or a doc reference?

-Thorin

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Accepted Solution

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Richard_de_groot earned 500 total points
ID: 21901387
Thanks. Sure here's something you can use:

http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.html

Hope this helps.

Richard.
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LVL 2

Author Closing Comment

by:Thorin
ID: 31467714
Hey Richard,

Well...before I could try this solution the PC was updated to Office 2007, which seems to have alleviated the problem.  I am giving you the points though because of all the help.  I will try your suggestion is this issue crops up again.  Thanks!
-Thorin
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