outlook 2000 freezing on incoming emails
On a windows 2000 domain, A client has a outlook 2000 and everytime he receives an email his system freezes for 20 seconds approximately. He's the only person reporting this problem.
Is there a list of checks you can suggest I run to eliminate the temporary crash when new emails are coming in.
Is there a list of checks you can suggest I run to eliminate the temporary crash when new emails are coming in.
ryan e
I would uninstall and reinstall outlook.
Hello Tim_Palmeruk,
Check if PST file where emails are stored are getting full. If the file is near 2 GB, that could be cause of the slowness. Create a new PST file. Open it as another personal folder. Drag some old emails to the new PST file until orginal folder has less than 1 GB of data.
In Windows 2000 and XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.
In Windows Vista, PST file is located in C:\Users\<username>\AppDat
It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
Hope this helps!
war1
Check if PST file where emails are stored are getting full. If the file is near 2 GB, that could be cause of the slowness. Create a new PST file. Open it as another personal folder. Drag some old emails to the new PST file until orginal folder has less than 1 GB of data.
In Windows 2000 and XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.
In Windows Vista, PST file is located in C:\Users\<username>\AppDat
It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
Hope this helps!
war1
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I would be checking anti-virus first, does he have any?
Hi Tim,
check the rules & filters, how many of them are there they could slow down if the number os rules are high. also you will have to edit the rules and set to stop processing more rules if one of them match.
check the rules & filters, how many of them are there they could slow down if the number os rules are high. also you will have to edit the rules and set to stop processing more rules if one of them match.