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Remote desktop not working on VMware

Posted on 2008-06-16
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Last Modified: 2012-05-05
I have a VMWare v 3.0 server with 4 instances of Windows Server 2003 R2 and one of the virtual servers can only be accessed through the VMWare client. I checked to see if Remote Desktop is turned on and it is but when I run netstat -a I don't see it listening on the RD port.  I don't know what could be blocking it.
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Question by:m-moloney
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15 Comments
 
LVL 18

Expert Comment

by:larstr
ID: 21801444
Is the "Terminal Services" service started?
net start "Terminal Services"

Lars
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LVL 3

Author Comment

by:m-moloney
ID: 21802510
Yes the reply to the net start command is " The requested service has already been started"
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LVL 18

Expert Comment

by:larstr
ID: 21802836
And you have enabled it in System / Properties / Remote / Remote Desktop ?

From the command line of your Windows guest, please show us the output of the command:
netstat -an|find ":3389"


Lars
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LVL 3

Author Comment

by:m-moloney
ID: 21802959
It just returns to the prompt.
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LVL 3

Author Comment

by:m-moloney
ID: 21802984
Yes, it is enabled under the remote tab of the system applet.
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LVL 3

Author Comment

by:m-moloney
ID: 21811889
Could other ways of remotely connecting to the server cause problems with RD?  One of the admins uses damewear.
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LVL 3

Author Comment

by:m-moloney
ID: 21864339
Has anyone heard of problems with RD and VMWare 3.0?
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LVL 18

Expert Comment

by:larstr
ID: 21865446
A virtual machine is very much like a physical one even if one of the other admins is a cross dresser ;)

By VMware 3.0 I suspect you mean ESX 3.0.x (and not Workstation 3.0 which is very old). The networking on ESX operates at layer 2 and is not able to block any such services and there shouldn't be any VMware specific reasons that RDP is not working.

This is probably more of a windows problem than anything else.
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LVL 3

Author Comment

by:m-moloney
ID: 21866530
yes, esx 3.0x.  I have 3 other virtual servers on this same box and they are not having trouble with RD.  I have the same GPO's applied, etc.  I had this same trouble with one of the other virual servers but a reboot fixed it. I will get into the server a get a list of software running. Maybe one of those is causing the problem.
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LVL 11

Expert Comment

by:jfields71
ID: 21875579
Did you check the Windows Firewall on the VM?  It may not be listed as an exemption, even though you have enabled the service.  I have seen this happen before.  Start --> Run --> firewall.cpl --> Exemptions tab.  
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LVL 3

Author Comment

by:m-moloney
ID: 21876327
The firewall is disabled.
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LVL 10

Expert Comment

by:Casey Herman
ID: 21876756
check local policy on the server
gpedit.msc

then check this

Computer Configuration/Administrative Templates/Windows Components/Terminal Services

Enable - Allow users to connect remotely using Terminal Services

Casey
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LVL 3

Author Comment

by:m-moloney
ID: 21878092
It is already set. I checked that first.
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LVL 10

Expert Comment

by:Casey Herman
ID: 21878355
are you running antivirus on that vm?
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Accepted Solution

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m-moloney earned 0 total points
ID: 21878495
I figured it out.  There was a missing key in the registry under the hklm\system\curentcontrolset\control\terminal server\winstations\  all it had was the console key not the RDP-Tcp  key. I copied it from another server and it started working.
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