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Peachtree crashing when internet goes out

Posted on 2008-06-16
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Last Modified: 2013-11-15
Customer having problems with DSL going out and the desktop sharing Peachtree 2008, people logged in get fatal errors and it crashes on all clients.  Each client has a static IP address so if internet goes out it shouldn't affect Peachtree or internal network since printers work fine if internet goes out so I don't know why peachtree crashes. Ideas?
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Question by:sraley
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9 Comments
 
LVL 28

Expert Comment

by:Bill Bach
ID: 21797528
Is there any text of the error that shows up?  Perhaps there's a clue in there...
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Author Comment

by:sraley
ID: 21797591
I'm trying to get a copy of the error message but right now when we try to do a print screen nothing works, entire machine is locked (client)
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LVL 28

Expert Comment

by:Bill Bach
ID: 21797658
Good use for a digital camera, or even good old fashioned paper & pen.
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LVL 28

Expert Comment

by:Bill Bach
ID: 21797671
Can you hit Ctrl-Alt-Delete and bring up Task Manager?  Perhaps a process is pegged at 100% CPU that you can access and even kill off.
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Author Comment

by:sraley
ID: 21797790
I can when I can get it to happen again. Any thoughts on what is causing it randomly?
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Author Comment

by:sraley
ID: 21797793
I was told that keyboard was frozen they have to hold in power button on computer to reboot.
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LVL 28

Expert Comment

by:Bill Bach
ID: 21797831
That sounds more like a core OS issue than just PeachTree.  Perhaps some bad call is being made, but it is highly unusual for a modern OS to be dragged down like that.

On my system, I've had random hangs in Explorer ever since upgrading to Windows Media Player 11, but the system is still (usually) responding to the keyboard commands...
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Author Comment

by:sraley
ID: 21798767
yes but its happening to all of the 4 clients that are connected to the desktop and I've been told it happens when the internet goes out but the clients are connected to a switch which has an uplink to a router so unless the router is sending out some broadcast that I've never seen before I don't know why clients with static IP's would have a problem or why that would take out a share drive. I don't know about them having media player 11. They are all XP Pro SP2 desktops.
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Accepted Solution

by:
sraley earned 0 total points
ID: 22024273
Gave all static IP's and replaced router and have no issues now.
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