Cannot Scan to Shared Network Folder

Posted on 2008-06-16
Medium Priority
Last Modified: 2013-12-27
I've just purchased a Canon ScanFront 220 desktop scanner.

I've configured the network interface to have a static IP on our network, as well as the proper gateway, DNS servers, etc.  

II'm pretty sure that shared folder address book entry within the scanner is configred properly.  The domain account associated to the entry does have Full Control to the network share folder and the entered password for that account is set correctly.

When I attempt to scan a document to the share folder, I get the following error:
"Failed to send the files.  Error 53: The network path was not found.  File name: xxxxxxxxx"
Even in this error message, the filename and folder path is correctly formatted.

I've upgraded the scanner with the lastest software from Canon's website.
Question by:CAPAdmin08
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Expert Comment

by:Will Szymkowski
ID: 21797969
Hello there,

I have had a similar issue with another program and what worked for me was map a drive letter to the scans folder so that it is visable in My Computer and then try again. Sometimes when it says that it can't find the share it just needs to be mapped.

Hope this helps

Author Comment

ID: 21803484
Thanks for the suggestion, but our primary scan folder is shared out as the corporate (I:) drive, within that share are subfolders based on different scanners located thoughout our organization.

Expert Comment

ID: 21805712
Have you tried using the ip address of the server where the files are to be saved as opposed to the NetBios name ? It sounds like the Canon mybe having problems resolving the path.
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Author Comment

ID: 21806644
That's for the suggestion wancom1, but I tried that as well (sorry for neglicting to mention it).  It still returns the same error message, using the netBIOIS and the IP Address.  

It's frustration, I can't even get a feel of where the issue may reside.  I've combed over every setting on the scanner, everything seems to check out.

Author Comment

ID: 21812400
I'm increasing the Point Value to 500, since I need to get this resolved by the end of the week.

Expert Comment

ID: 21813990
I'm assuming you've already checked to make sure that there's not any firewall software blocking your access.

I've run across a simular problem in the past and did'nt have time to figure out what was going on, so as a workaround, I set up an FTP server on the host server and configured the Canon to use FTP instead of SMB to transfer the files. It's been working great ever since.

Author Comment

ID: 21814205
There's no firewall software to block it.  The scanner is connecting directly into our LAN, via it's internal NIC.  We at least 12 other scanners on the network that can scan to the folder via SMB, none of them have experienced this error.

Canon's support has been useless, just saying it a network issue.  If I can't get it working, I'm just going to return it and buy something else.  

Author Comment

ID: 21834421
Does anyone have any other ideas/theories?  I've got nothing else to go on...

Author Comment

ID: 21855836
Still haven't found the issue.  I've even tried FTP and the scanner still will not scan to the network.  Canon has been useless on the issue.  Closing the question and refunding the points.

Accepted Solution

CAPAdmin08 earned 0 total points
ID: 21898994
Canon finally returned my call and resolve the issue.

The scanner requires a WINS server.  Once we activated one of our DC's as a WINS server and set a static entry for the file server and the scanner, SMB scans worked normally.

Expert Comment

ID: 37621961
I have tried to get this scanner to use the DNS settings but it always uses Netbios for file sharing.  Maybe DNS is for Email only?  This is going to suck when the the branches are in different networks connected by IPSec tunnel.

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