Solved

odd internet explorer error

Posted on 2008-06-16
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Last Modified: 2013-12-08
Platform XP SP2 64-bit AMD patches upto date.
ie runs but just brings up a blank white page. once up you cant close it, without doing a task manager/end task on the process. Happened once... could find no virus using McAffee, Symantec and Trend Micro, was a new machine so I figured well screw it and just re-install the os with a new partition. Did that and after running fine for a day and a half or so it came back. IE just goes to a white screen with no errors, can't click any favorites, the menu's work and links highlight but do not resopond when clicked on. From a command line I can ping outside with resolved and unresolved names.
Any help from this point would be greatly appreciated. Havent tried Mozilla... hmmmmm
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Question by:alduduk
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Expert Comment

by:Pcobiwan
ID: 21798611
what version of IE are you running?  Do you have a firewall running?
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Author Comment

by:alduduk
ID: 21798612
Mozilla works fine, so its definitely a ie software thing.
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Author Comment

by:alduduk
ID: 21798616
i.e 7
Windows firewall only.. haven't made any changes to it at all.
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Pcobiwan earned 500 total points
ID: 21798630
Ok.  Try this.  Go to Start>Run and type cmd in the Run dialog box.  Hit OK.  when the command prompt comes up type in 'sfc /scannow' (no quotes).  That will scan your XP system files and fix any corruptions.
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Expert Comment

by:sherryfitzgroup
ID: 21798647
Downgrade to IE6
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Author Comment

by:alduduk
ID: 21798673
Downgrading is not acceptable... must fix :)
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Expert Comment

by:Pcobiwan
ID: 21798677
Did sfc /scannow not work?
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Author Comment

by:alduduk
ID: 21798793
nope. Nice tool though it was new to me, thanks for expanding my horizons :)
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Expert Comment

by:Pcobiwan
ID: 21798822
Lol.  Glad I could at least pass on some tips! Try disabling (not stopping) Windows Firewall.  Right-click on My Computer, choose Manage.  When the console opens go to Applications and Services.  Expand that menu and choose Services.  In the results window to the right scroll down to Windows Firewall and ICS.  Right-click and choose properties.  For the start-up dialog change Automatic to disabled.  Stop the service.  Click Apply or OK.  You will needto close IE and reopen it to try this.

If it doesn't help you can always reverse the above steps.   Personally I've found Windows Firewall to be more of a pain than a boon.
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Author Comment

by:alduduk
ID: 21798920
I'm a nipplehead.... after a reboot seems to be working fine now. Thank you Pcobiwan, may the force be with you always.
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Expert Comment

by:Pcobiwan
ID: 21803213
No worries 'Padawan' (just kidding ;) )  Thanks for the update.
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