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Battery Error Message

Posted on 2008-06-16
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Last Modified: 2008-07-22
My battery in my ACER laptop was dead so I bought a new one. When the new battery is inserted I get an error message at the BIOS boot screen saying 'Incorrect Battery inserted. Shutting Down'. I have flashed the BIOS to the latest version but the problem still occurs,

I  rung the manufacturer and they sent me a new battery of different make, however the problem still occurs. Any suggestions would be appreciated?

Thanks
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Question by:SCOTT78
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6 Comments
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 21800325
Is it an Acer battery or "compatible"?  The batteries not only contain rechargable cells but a small PCB which helps with power managment in conjunction with the system BIOS.  If you are using compatibles you may only get this to work if you disable Acer's power management tools.
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LVL 15

Expert Comment

by:f-king
ID: 21801667
Hi
try restarting without the battery inserted then switch off ,connect battery and try again.
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Author Comment

by:SCOTT78
ID: 21811057
Thanks for the suggestions but nothing worked. I have restarted without the battery then booted with the battery but this still produces an error.

I have been into the BIOS but there are no power management settings available to me.

Initially I did receive an acer battery but because of the error I rang the supplier who sent me a compatible battery. I did not know that I needed to flash the bios when I had the acer battery though...
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Expert Comment

by:f-king
ID: 21811348
how long have you had the laptop?
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Author Comment

by:SCOTT78
ID: 21853361
Have had the laptop for about 12 months...
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Accepted Solution

by:
f-king earned 125 total points
ID: 21853478
you might have to take it back for warranty so they can test the laptop.
It could be the connectors on the laptop itself tht could be bad.
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