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Posted on 2008-06-17
Medium Priority
Last Modified: 2013-11-09
All sound has stopped from my Altec Lansing speakers.
I have OS XP s2. The device I believe is the "ATI Function driver for high definition Audio-ATI AA01".
I have tried all the tests in Control Panel/Sounds & Audio and Device Manager. Everything reports as working normally and there is NO mute in any sound control that I can see.
I have plugged the speakers into the headphone socket and still no sound.
I have plugged the speakers into the headphone socket of my radio and they work fine.
I want to try to uninstall the device and reinstall and am unsure of how to do this.
I would appreciate some help or other advice.
Question by:David_Barnes
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LVL 28

Expert Comment

ID: 21801387
Control Panel - System - Hardware - Device Manager. Remove all sound related entries under Sound, Video and Game controllers. Reboot. Provided the card is not faulty, all will automatically reinstall.

Chris B
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 21801648
Try changing the sound card position on the main board,,,, try install it on a different slot.
Update the device Driver from the manufacturer website.

Try using Aida or Genius driver Professional software to detect the type of the device, or .

If that didn't work you may try to test the card on a different PC, OR download Bart-pe or knoppix then burn it on a CD, Restart to it. this shall detect if ur sound card is not working.
LVL 93

Expert Comment

ID: 21801922
i would check in device manager if the sound card is installed ok, without errors
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Author Comment

ID: 21806286
Dear moh10ly:
I have now successfully uninstalled the sound devices and then rebooted.
The devices installed themselves successfully.
BUT still absolute silence.
I have spoken to DELL upgrades who say my sound card is on the motherboard and perhaps the wire to the socket is detached.
I have therefore ordered a separates PCI sound card and will install that.
I will let you know what happens.
Thanks for your help
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 21806444
That should work, But you may try renaming the current sound card device driver files on your system32 folder, then restart and you will be asked/requested to insert the CD for it.
LVL 93

Expert Comment

ID: 21810623
did you check device manager ?

Accepted Solution

David_Barnes earned 0 total points
ID: 21825284
My local PC Doctor expert came on a call out.
I was beside myself with frustration, I have spent over a day and a half on this plus all your inputs.
In what seemed like 5 seconds he walked out again leaving me with sound!!
I was flabberghasted and at the same time the proud owner of a new redundant sound card.

In Control Panel/sound and Audio Devives/Audio I had ATI HD rear output selected.
He clicked
Sound Max Digital Audio as the default device
I had never changed a thing.
I can only assume that during an upgrade of RealPlayer it had altered the default sound somehow.
And to my PC Doctor in Cardiff!

LVL 93

Expert Comment

ID: 21828936
<<  In Control Panel/sound and Audio Devives/Audio I had ATI HD rear output selected   <<   that is what you said, but you never said you used another one !

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