Solved

Exchange 2007 SP1 GRT Backups succeed to B2D folders but fail to Tape in Symantec Backup Exec 12 SP1

Posted on 2008-06-17
17
6,917 Views
Last Modified: 2013-12-01
We've recently migrated to Exchange 2007 x64 SP1 on a Windows 2008 x64 Standard server and have setup backups using Symantec Backup Exec 12 SP1. We have two sets of backup jobs. One set that backup to tape locally, and another set that backup to an offsite Backup-to-Disk folder. The Exchange backups use GRT (Granular Recovery Technology). When backing up to the Backup-to-Disk folder they complete successfully, however, when backing up to Tape they result in the following error:

Job Completion Status
Job ended: Monday, June 16, 2008 at 9:22:23 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928 (http://www.symantec.com/business/support/knowledge_base_sli.jsp?umi=EvtID=V-79-57344-33928)

Errors
Backup- \\[server]\Microsoft Information Store\First Storage Group V-79-57344-33928 - Access Denied. Cannot backup directory &Mailbox Database and its subdirectories.
Backup- \\[server]\Microsoft Information Store\Second Storage Group V-79-57344-33928 - Access Denied. Cannot backup directory &Public Folder Database and its subdirectories.

I have gone through all that is suggested in link 'V-79-57344-33928' but nothing has helped. Unfortunately, one of the resolutions is to not backup to tape and to instead backup to a B2D folder... but I dont want to do this.... sure I could backup to a B2D folder and then backup those B2D files/folders to Tape, but I would prefer getting this to work straight to tape if at all possible.

Anyone have any ideas? Does anyone have GRT backups working from Exchange 2007 to Backup Exec 11 or 12?

Thanks in advance!
0
Comment
Question by:trafsta
  • 6
  • 4
  • 2
  • +4
17 Comments
 
LVL 3

Expert Comment

by:Scripting_Guy
ID: 21902028
Have you read the information in the Backup Exec 12 Administrator's Guide? It can be found here: http://seer.entsupport.symantec.com/docs/297830.htm

Problem is that Backup Exec has other requirements if you use GRT to back up Exchange Server to tape and not to a Backup-to-Disc folder. The requirements can be found in the linked document on page 1190.

Also note that incremental backups always require a backup-to-disc folder and do not work with tape backups (page 1191). It's probably best if you set up the backup jobs using policies and duplicate the working backup (the one using the b2d folder) instead of creating a new backup job using the tapes as the target device as described in this document.
0
 
LVL 1

Author Comment

by:trafsta
ID: 21912648
Thanks for your response.

I have previously gone through the admin guide, and as far as I can tell I meet all the requirements for a GRT tape backup for Exchange. I am not doing incremental backups for exchange either. I will see if I can make the exchange backup policy duplicate the backup set from the B2D exchange backup to tape and see if that works w/o errors as that is one thing I have not yet tried. I will try to report back within a week.

Thanks.
0
 

Expert Comment

by:jbmitchellassoc
ID: 21920773
I've got the same problem.  I apparently get a backup to disk as you can (but not to tape).  Have you tried restoring individual email from that Backup-to-Disk folder??  Even though my backup looks good I CANNOT restore to the Server 2008 Exchange 2007 mailbox store (error is "cannot attach to resource).  I have been on with Symantec support for hours and this restore will not work although the same job restores fine to our Exchange 2003 server on Server 2003.
0
 
LVL 3

Expert Comment

by:Scripting_Guy
ID: 21921135
sorry i know this if off topic, but i might have a solution for your restore problem jbmitchellassoc.

Try adding your hostnames (CAS and fully quallified DNS) and ip address to the hosts file on your windows 2008 server. in my case the CAS is mail and the ip is 192.168.150.18, so add
192.168.150.18 mail
192.168.150.18 mail.domain.tld

and your restores will work :)

0
 
LVL 1

Author Comment

by:trafsta
ID: 21921541
Cool I have to try that as well, I had tested a single mailbox restore in a virtual test environment and it did not work (this was a month or two ago) but it isn't high on my priority list so I didnt look into it further. Let me know if that does work jbmitchellassoc :)

I'll let you know if I can get the GRT to tape working by duplicating backup sets... I thought I'd have time today but I was wrong by a long shot, I'm hoping I'll have some time mid next week to test it.
0
 

Expert Comment

by:mghess
ID: 22244495
I also have the same problem. My open case with Symantec was escalated to the next level because the first guy couldn't figure it out, at which point I was told by the Symantec tech that this was a MAPI issue and since MAPI was a Microsoft product I would have to open a case with them.  We have a consulting firm helping with our Exchange 2007 migration this summer and my consultant is currently working on the problem. In the mean time, I have reverted back to doing backups without the granular option checked, and these work fine going to tape. It just means I can't restore individual mailboxes at this point.  If my confultant doesn't come up with a solution soon I'll be pushing for them to call Microsoft.  As soon as I hear anything I'll make another post.
0
 
LVL 1

Author Comment

by:trafsta
ID: 22550633
FYI, I still plan on working on this, I just haven't had any time recently... will report back once I do...
0
 
LVL 3

Expert Comment

by:Scripting_Guy
ID: 22752976
I have recently upgraded to Backup Exec 12.5 and all Exchange GRT problems were just gone. I did not even change the job settings, just ran them again on 12.5 and it worked like a charm.

Personally, I believe that Symantec just threw that GRT feature out of the market in version 12, knowing that it is not really working...
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 1

Author Comment

by:trafsta
ID: 22753860
Sweet, thanks Scripting Guy. I had downloaded 12.5 this past Friday and was planning on upgrading to it from 12 tomorrow (Monday). Great timing! Thanks! Can't wait to try out GRT to tape!

I will report my results later this week.
0
 
LVL 3

Expert Comment

by:Scripting_Guy
ID: 22753907
Note that Symantec does not support GRT backups to tape officially.

Inofficially, mine works fine. I have a 55GB First Storage Group DB with roughly 100 mailboxes and a 115GB Second Storage Group (public folders).

However, Sharepoint GRT to tape definitly does not work. The Job gets stuck at updating catalog. This is because it takes a lot of scanning the SQL DB file to find out where the actual Documents are located, and a tape drive is way to slow to scan around a quite large file. For my Sharepoint DB (16GB atm, but subject to grow rapidly), the B2D job takes about 10 minutes to update the catalogs. I canceled the update catalog part for the B2T job after 5 hours.
0
 
LVL 1

Author Comment

by:trafsta
ID: 22776731
It's quite strange, but on a small test environment (< 1GB mailbox store) Exchange 2007 SP1 server w/ a fresh install of Backup Exec 12.5, the GRT backup to a small DLT tape drive works great. But in our live environment the GRT backup to disk works great (like it always has) but now I am getting the following error when backing up to tape (this is new...):

Backup- \\server.domain.local\Microsoft Information Store\Second Storage Group V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

Error                  : e00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

I've tried different user accounts, even freshly created ones following Symantec's instructions for creating GRT capable accounts, but to no avail... this is really starting to annoy me lol! Works for GRT to disk, but not tape, grrrr... anyone have any ideas? I'm going to keep hacking away at it but I thought I'd post here early in the morning to see if I can get any responses during the day (otherwise I may lose sleep over this stupid problem [sadly])
0
 
LVL 1

Author Comment

by:trafsta
ID: 22776925
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 23125587
PAQed with points refunded (500)

Computer101
EE Admin
0
 

Expert Comment

by:wcutler
ID: 23502987
here is soemthing that i found.  If you create 2 backups - one for exchange and one for the other files i was able to backup everything on the server without getting an error.
0
 

Expert Comment

by:wcutler
ID: 23563997
this solved the issue for me on sbs 2008 server w/ 12.5
http://seer.entsupport.symantec.com/docs/305539.htm
The above error message may continue to occur even after having made the changes mentioned above if :
A.) Exchange 2007  is installed on a Windows 2008 machine
AND
B) In the resource order for the backup selection list Information Store is not the first resource to be backed up
AND
C) Backup job is targeted to tape device

Resolution:

To resolve the issue edit the backup selection list such that the Microsoft Information Store is the first resource to be backed up followed by the other local resources on the server.
0
 
LVL 4

Expert Comment

by:MattShadbolt
ID: 23606065
wcutler changing the hosts file on the mail server worked for me too :)
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now