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Recovering Items that were removed after a sync.

Posted on 2008-06-17
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Last Modified: 2008-06-27
My CEO recieved a new PDA. Instead of allowing IT to set it up he attemted to and during the process he synced his pda with no contacts and some how deleted all contacts from his Exchange account. Is there a way to recover these contacts that were removed. I have item retention on and set for 30 days but can not find them. My only thought is that Exchange/Outlook does not see these items as deleted since a sync was what removed them??
Thanks,

KCJ
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Question by:kcjstarling
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4 Comments
 
LVL 1

Expert Comment

by:brookesm
ID: 21804567
If you are running outlook 2000 or higher you can recover deleted items via the usual process of selecting deleted items -> tools -> recover deleted items.
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Author Comment

by:kcjstarling
ID: 21804646
He is running outlook 2003 and these items are not showing up in the recover deleted items window. Reference my question above.
thanks
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Accepted Solution

by:
brookesm earned 1500 total points
ID: 21804702
If this is the case then the contacts have not been deleted. I can only reccommend contacting the manufacturer of the PDA, as they should know how to rectify this if this happens. Sorry I can't be of more assistance...bosses eh? Who'd have em!!!!
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Author Comment

by:kcjstarling
ID: 21883275
Thanks for the help, i had to add the whole back up to a recovery store to get these contacts using exmerge.
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