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Out of Office Assistant and Moderated Public Folders

Posted on 2008-06-17
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Last Modified: 2012-05-05
We use a moderated public folder mailbox for our clients to email us. There are several moderators for the mailbox. When any of the moderators are away and turns on their Out of Office Assistant, the out of office message is passed back through the public folder mailbox to the client (which is obviously confusing for the client).

As a possible workaround, I set up a new User account with that email address and auto-forwarded it to the Public folder mailbox (now with a revised email address), hoping that any out of office greetings would stop at the new User account on their way back out. But no luck.

Messages flow to the new User account, then to the public folder mailbox, then to the moderators. And the moderators' out of office messages go all the way back through the mailboxes to the client.

Can anyone help me find a way to fix this?

We are currently using Outlook 2007 on Exchange 2003 (planned upgrade to 2007 later this summer).

Thanks.

-sd
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Question by:lgamtech
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David Lee earned 500 total points
ID: 21952323
Hi, lgamtech.

Out of Office is an all or nothing process.  There's no way to turn it off for certain messages.  The only way to avoid this is to stop using the Out of Office feature altogether.  You can emulate it with a rule and the rule can distinguish between addresses enabling you to create a rule that ignores messages from the group mailbox.  A possible alternative that would allow you to continue using Out of Office is to create a rule on that new user account you created that checks for Out of Office messages and stops them there.
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