One of my users recently started having an issue with her outlook. She changed the sort on her email from by date to by user. She then changed it back to sorting by date and closed outlook. When she re-opened outlook, it was back to sorting by user and doesn't seem to save any other sort you try.
The biggest mystery to me is that she did this when logged in remotely through Citrix(office 2003) from home, and then when back in the office on an XP Pro machine(office 2007), it still has the same issue. This leads me to believe it could be an issue with her exchange profile?
I have tried creating a new outlook.xml file on her work machine with no change, not surprising when it also does it on citrix. This is a domain environment with a local Exchange and Citrix server. Any suggestions would be appreciated.