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Outlook sort wont save

Posted on 2008-06-17
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Last Modified: 2012-06-21
One of my users recently started having an issue with her outlook.  She changed the sort on her email from by date to by user.  She then changed it back to sorting by date and closed outlook.  When she re-opened outlook, it was back to sorting by user and doesn't seem to save any other sort you try.  

The biggest mystery to me is that she did this when logged in remotely through Citrix(office 2003) from home, and then when back in the office on an XP Pro machine(office 2007), it still has the same issue.  This leads me to believe it could be an issue with her exchange profile?  

I have tried creating a new outlook.xml file on her work machine with no change, not surprising when it also does it on citrix.  This is a domain environment with a local Exchange and Citrix server.  Any suggestions would be appreciated.  
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Question by:cimarronmgt
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Expert Comment

by:JaredJ1
ID: 21811081
I can't remember if the "Sort By" selection is saved in Exchange or in the user profile. If it is saved in the user profile there are several things to do with profiles that are worth looking at:
1. Roaming Profiles? Are you using roaming profiles in the Citrix environment? If so, it should work, but it might be worth re-creating the users profile to see if that resolves the issue.
2. No roaming profiles. If you're not using roaming profiles then do you have multiple Citrix servers? If there is more than one server, she could potentially login, change the setting (which saves in the local profile on server A), logs out, logs back in but gets connected to server B (where the setting hasn't been made).
3. Mandatory Profiles. If you're using a mandatory profile then no settings will be saved... but I doubt you're using mandatory.

If the setting is saved with the mailbox settings in Exchange then all of the above is probably useless.

Good luck.
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Author Comment

by:cimarronmgt
ID: 21813676
Well we aren't using roaming profiles, or multiple citrix servers, or mandatory.  I did some more testing today on the citrix server.  When in her Inbox, I changed the sort to by date, I then went to her sent messages and when I went back to her inbox, the sort was already back to by from.  I'm at a loss here, and it does this on her outlook 2003 citrix, and her outlook 2007 desktop.  No other user seems to have this issue.  Any things I could try with the exchange DB?  
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Accepted Solution

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cimarronmgt earned 0 total points
ID: 21830908
We found a solution on our own.  

Open outlook at the run command: "outlook /cleanviews". It resolved the problem.
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