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Windows Debug problem, not able to view complete dump file.

Posted on 2008-06-17
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Last Modified: 2013-12-01
Hi,

I am having a crashing problem with Egosoft's X3 Reunion.

I have obtained a Dr Watson Full Dump and installed the Symbol Files but the debug still does not find the symbols for X3, as per below.

Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File with Full Memory: Only application data is available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Tue Jun 17 17:03:26.000 2008 (GMT+1)
System Uptime: 3 days 22:35:42.213
Process Uptime: 0 days 0:01:47.000
.................................................................
Loading unloaded module list
...........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(11bc.1094): Access violation - code c0000005 (first/second chance not available)
eax=fffffffd ebx=00000001 ecx=00000009 edx=00000084 esi=00000088 edi=1ba17e50
eip=004d7033 esp=0012f8d8 ebp=00000000 iopl=0         nv up ei pl zr na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00200246
*** ERROR: Module load completed but symbols could not be loaded for X3.EXE
X3+0xd7033:
004d7033 2102            and     dword ptr [edx],eax  ds:0023:00000084=????????

Can someone tell me how to get more information from this dump to identify the error please?

Zuxo
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Question by:Zuxo
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by:MidnightOne
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by:Zuxo
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Hi,

It helps a little but I have got the symbols file installed and I don't see anyway to ad a switch to make the file more verbose as when you run the debugger I can't find an option that allows you to enhance the debugging?

Also how do you this as mention in the debug report :-

The stored exception information can be accessed via .ecxr.???

Zuxo
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by:Zuxo
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Hi,

OK, I have found the part where you put in .ecxr but that doesn't help.

How do I get to the part where I can identify which file caused the exception error please?

Zuxo
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by:Zuxo
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Hi,

Sorry but no more help has been forthcoming so please close this question as unanswered.

Zuxo
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Qian Bao earned 500 total points
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The following MSKB articles may tell you how to read, open and exam the mini dump files generated by Windows NT or above, including Windows XP.

How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263

Basically, you need to run DUMPCHK.EXE to check the dump file. "Dumpchk is a command-line utility you can use to verify that a memory dump file has been created correctly. Dumpchk does not require access to symbols. You can download debugging tools for Windows products from the following Microsoft Web site:"

Debugging Tools for Windows - Overview
http://www.microsoft.com/whdc/DevTools/Debugging/default.mspx

The following MSKB articles gives you the instruction on how to use DUMPCHK.EXE.

How to use Dumpchk.exe to check a Memory Dump file
http://support.microsoft.com/kb/315271/

For more information:

How to solve Windows system crashes in minutes
http://www.networkworld.com/news/2005/041105-windows-crash.html

Overview of memory dump file options for Windows Vista, Windows Server 2008 R2, Windows Server 2008, Windows Server 2003, Windows XP, and Windows 2000
http://support.microsoft.com/kb/254649

Lastly, examining and analysing dump files is the most interesting part of Windows troubleshooting, and it might be also time consuming if you need trace into system modules or memory.

So, enjoy! :-))
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Author Comment

by:Zuxo
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Hi gbao,

Thanks for that info I'll give it a try.

Solution accepted.

Zuxo
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Author Comment

by:Zuxo
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Hi,

The points were supposed to go to qbao not Zuxo, please amend accordingly.

Zuxo
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Author Closing Comment

by:Zuxo
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Did not fully solve the problem but does give a new route to try.
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