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OUTLOOK SENDING TO PREVIOUS ADDRESS IN CACHE

Posted on 2008-06-17
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Last Modified: 2010-03-06
I had a issue one of my users needed his email account forwarded to a email address outside the organization.  He kept saying it wasnt working (i later found it was his junk mail filter).   Because i thought it wasnt working for him i setup a test account on the server called forward test.  I setup this email account to get forwarded to a outside address.  I setup another account already on the server to forward to the forward test account so the mail would actually forward outside the organization.  Long story short i got that issue resloved.  So i then removed the forward test account.  The problem is, every time users on that netwrok use outlook to send a message to me they get a undeliverable error (becuase its still trying to send to the forward test account even though its been deleted off the server.  PLEASE HELP!
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Question by:tobiaspw
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Accepted Solution

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BlakeIT earned 500 total points
ID: 21805754
tobias,  Make sure you have removed the forward on the Exchange account for your primary email account.  
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Author Comment

by:tobiaspw
ID: 21806835
Yep, i did that.  I even restarted the smtp service today just to make sure all the changes took effect...
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Assisted Solution

by:BlakeIT
BlakeIT earned 500 total points
ID: 21825203
are you sure they're not accidentally trying to send the message to your forward test account.  In our organization we have it set up to forward email to our BB forwards which is set up for an external account.  When users type in the email address there cached address is for both the BB forward as well as our normal address.

Make sure that they are not sending it to the incorrect cached address.  If they are delete their outlook.NK2 file which is the file that holds all their previously sent cached email addresses.  

File Path:  C:\Documents and Settings\%Username%\Application Data\Microsoft\Outlook\Outlook.NK2

Hope that helps you at least with process of elimination
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Author Comment

by:tobiaspw
ID: 21857441
Sorry for taking so long to post this.... My changes where correct, it just basically took stopping and staring the smtp server.  Once this was done, everything worked correctly.  thanks.
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