Solved

OUTLOOK SENDING TO PREVIOUS ADDRESS IN CACHE

Posted on 2008-06-17
4
164 Views
Last Modified: 2010-03-06
I had a issue one of my users needed his email account forwarded to a email address outside the organization.  He kept saying it wasnt working (i later found it was his junk mail filter).   Because i thought it wasnt working for him i setup a test account on the server called forward test.  I setup this email account to get forwarded to a outside address.  I setup another account already on the server to forward to the forward test account so the mail would actually forward outside the organization.  Long story short i got that issue resloved.  So i then removed the forward test account.  The problem is, every time users on that netwrok use outlook to send a message to me they get a undeliverable error (becuase its still trying to send to the forward test account even though its been deleted off the server.  PLEASE HELP!
0
Comment
Question by:tobiaspw
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 

Accepted Solution

by:
BlakeIT earned 500 total points
ID: 21805754
tobias,  Make sure you have removed the forward on the Exchange account for your primary email account.  
0
 

Author Comment

by:tobiaspw
ID: 21806835
Yep, i did that.  I even restarted the smtp service today just to make sure all the changes took effect...
0
 

Assisted Solution

by:BlakeIT
BlakeIT earned 500 total points
ID: 21825203
are you sure they're not accidentally trying to send the message to your forward test account.  In our organization we have it set up to forward email to our BB forwards which is set up for an external account.  When users type in the email address there cached address is for both the BB forward as well as our normal address.

Make sure that they are not sending it to the incorrect cached address.  If they are delete their outlook.NK2 file which is the file that holds all their previously sent cached email addresses.  

File Path:  C:\Documents and Settings\%Username%\Application Data\Microsoft\Outlook\Outlook.NK2

Hope that helps you at least with process of elimination
0
 

Author Comment

by:tobiaspw
ID: 21857441
Sorry for taking so long to post this.... My changes where correct, it just basically took stopping and staring the smtp server.  Once this was done, everything worked correctly.  thanks.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

736 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question