Backup Exec upgrade from 10d to 11d resulted in Windows Server Remote Agent connection error
Posted on 2008-06-17
We just upgraded our Central Admin server (A) from Backup Exec 10d to 11d. At the same time we upgraded the managed media server (B) to 11d. After the upgrade, we did a push install to the remote servers being backed up to upgrade the Windows Server Remote Agent. Everything upgraded without any errors.
Now, when jobs are pushed from the Central Admin Server (A) to the managed server (B) we get the following error message:
"Error category : Resource ErrorsError : e000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer."
I have reinstalled the Agent, verified credentials, verified that the service is running (as well as restarted the service numerous times), reinstalled using the command line utility, and created a job from scratch. All result in the same error message above.
any help in figuring out the issue here would be appreciated.