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Mysterious deleting of emails from Outlook Inbox

Posted on 2008-06-17
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Last Modified: 2009-03-13
Single user in Exchange 2003,  Outlook 2003 environment complaining that emails older than about 10 days old are being mysteriously removed from his inbox.  If he moves items into subfolders, they stay where they are.  Problem is limited to just the inbox.
They do not show up in the deleted items folder. Haven't tried to find them through deleted item recovery.
He is properly viewing the inbox for all email.
Outlook has no rules, nor is Auto Archive activated.
I saw some posts regarding Mdbvu32 for viewing the database and possible seeing rules "hidden" from view.  Is this true and how easy is this to use/screw things up?

This user had same problem about 6 months ago.  He changed from Palm Treo and Verizon sync (thought to be culprit) to Blackberry and BES.
For some months it has been working fine, no complaints from user. "Suddenly" the delete items from inbox older than X days is back.
ALSO,  messages stay on his BB, but when he goes to forward "lost" email to himself, forward function is not working.

I cannot figure out how to troubleshoot this.  I think I have checked the most obvious causes as mentioned above.
I don't know if this is Exchange, Outlook or BES.

What is particularly strange is how this problem seems to have suddenly appeared (or reappeared)

Any help or advice would be very much appreciated.

Thanks
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Question by:mediatechnica
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9 Comments
 
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Expert Comment

by:David Lee
ID: 21806193
Hi, mediatechnica.

This is almost certainly a problem with the PDA.  Either the user is deleting message from the Blackberry or some option, I don't use a Blackberry so I don't know what options are available, is deleting the messages when a sync occurs.  I have NEVER seen Outlook spontaneously delete messages.  It is always a rule, add-in, PDA, or some other external source that's been the culprit.
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Author Comment

by:mediatechnica
ID: 21908636
As a rule  this is true, but this problem seems to break those rules.

In this particular user's case, it is very mysterious.

BB is setup via BES, all sync and reconcile settings are correct, he does not delete emails on the BB that he wants to keep.

Emails remain on the BB but "disappear" from Outlook.  I will go over his BB a third time to see if I missed anything.

Auto archiving is turned off Outlook, no rules are configured and no third party services running.

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LVL 76

Expert Comment

by:David Lee
ID: 21912033
Is he moving the messages to another folder?
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Author Comment

by:mediatechnica
ID: 21958582
I have set outlook to open  with cleanrules switch to see if any phantom rules are present.

Am playing with mdbvue to see how it works and maybe run in against the user's mailbox.

Will report back as soon as I receive feedback.
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Author Comment

by:mediatechnica
ID: 22214451
configured Outlook with the cleanrules switch and it seems to be working.

Am waiting to see if anything changes
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Expert Comment

by:trillium01
ID: 22293738
Did this fix it? I have a user with the exact same situation, except that it's the most recent 14 days that are deleted, including Sent Items and Inbox, except they're moved to his Deleted Items folder (not disappearing.)

I'll try /cleanrules today and see if it helps.
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Author Comment

by:mediatechnica
ID: 22297008
yes, so far.  No complaints from the user.

Not sure if this is a true fix though..



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