Mysterious deleting of emails from Outlook Inbox
Posted on 2008-06-17
Single user in Exchange 2003, Outlook 2003 environment complaining that emails older than about 10 days old are being mysteriously removed from his inbox. If he moves items into subfolders, they stay where they are. Problem is limited to just the inbox.
They do not show up in the deleted items folder. Haven't tried to find them through deleted item recovery.
He is properly viewing the inbox for all email.
Outlook has no rules, nor is Auto Archive activated.
I saw some posts regarding Mdbvu32 for viewing the database and possible seeing rules "hidden" from view. Is this true and how easy is this to use/screw things up?
This user had same problem about 6 months ago. He changed from Palm Treo and Verizon sync (thought to be culprit) to Blackberry and BES.
For some months it has been working fine, no complaints from user. "Suddenly" the delete items from inbox older than X days is back.
ALSO, messages stay on his BB, but when he goes to forward "lost" email to himself, forward function is not working.
I cannot figure out how to troubleshoot this. I think I have checked the most obvious causes as mentioned above.
I don't know if this is Exchange, Outlook or BES.
What is particularly strange is how this problem seems to have suddenly appeared (or reappeared)
Any help or advice would be very much appreciated.