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No desktop after login on XP

Posted on 2008-06-17
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Last Modified: 2012-06-27
Hello, I've got 7 Dell Optiplex 755  running Win XP on a 2003 Standard Domain. Every couple of logins the computer will just freeze on a blank desktop screen, and will not respond to commands. (This occurs immediately after entering name and password and pressing enter to log in.) I have to do a manual shut down every time this occurs. It used to happen to only one of the machines, but now has spread to three others.
After I restart, everything is fine

Sean at ITS
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Question by:HardwareDude
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12 Comments
 
LVL 6

Expert Comment

by:Makaveli213
ID: 21807353
Is it 1 specific profile that is causing the issues?  Are you using Roaming Profiles so that it could be a single profile corruption or are you using local profiles and it si the machines getting corrupted?

Can always try to create a new user account for them and import their old profile.

http://support.microsoft.com/kb/555473
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Author Comment

by:HardwareDude
ID: 21808768
Tupac-
Glad to see you are stil with us!
Different profiles. One thing I don't understand is if it is the profiles, how come they work after a reboot?
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LVL 22

Expert Comment

by:orangutang
ID: 21809307
Did you check your event viewer for any related errors?
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LVL 6

Expert Comment

by:Makaveli213
ID: 21809348
HardwareDude

Just call me Mak.  My online handle.  ;)

It would work after a reboot cause the profiles are still saved.  So it could be that the Profiles themselves are causing the corruption.
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LVL 3

Expert Comment

by:exhaust
ID: 21810360
I'm assuming this behavior can be reproduced after several reboots and logons.

Delete the local copy of the a user profile:
1. Right click My Computer
2. Advanced tab
3. User Profiles -> Settings button
4. Delete a user profile and logon consecutively see what happens.


Another thing to try is logon locally to the workstation and see if this happens on a local user account as well.
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Author Comment

by:HardwareDude
ID: 21811939
Won't I loose user settings if I delete the local profile?- I don't have roaming profiles.
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Expert Comment

by:exhaust
ID: 21819997
Yes, you will lose user settings by deleting local profile so hopefully you have a test user account where the problem can be reproduced then try it there.

Now, the result of logging in locally should shed more light on this.

Also have you ran some network test from the workstation to the servers? Are you getting decent performance?
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Author Comment

by:HardwareDude
ID: 21820892
Regarding network tests - Users sometime report losing access to the network shared folder on the server, so I am going to upgrade the network switch to a Gigabit ethernet unit and see if that eliminates the problem. IT will take a few days to see if that was the cause, because both the loss of the network drive as well as the problem logging in happen every few days only.
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Author Comment

by:HardwareDude
ID: 21820899
Also I checked Event Viewers to see what kind of errors are generated when the login yields no desktop, here is what I found (4 Errors):
Event Type:      Error
Event Source:      UserInit
Event Category:      None
Event ID:      1000
Date:            6/4/2008
Time:            8:57:26 AM
User:            N/A
Computer:      WS04N
Description:
Could not execute the following script logon-genusers.bat. The system cannot find the file specified.
.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1053
Date:            6/4/2008
Time:            8:57:25 AM
User:            NT AUTHORITY\SYSTEM
Computer:      WS04N
Description:
Windows cannot determine the user or computer name. (The RPC server is unavailable. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1053
Date:            6/4/2008
Time:            8:57:12 AM
User:            NT AUTHORITY\SYSTEM
Computer:      WS04N
Description:
Windows cannot determine the user or computer name. (The RPC server is unavailable. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      AutoEnrollment
Event Category:      None
Event ID:      15
Date:            6/4/2008
Time:            8:57:09 AM
User:            N/A
Computer:      WS04N
Description:
Automatic certificate enrollment for local system failed to contact the active directory (0x80072751).  A socket operation was attempted to an unreachable host.
  Enrollment will not be performed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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LVL 22

Expert Comment

by:orangutang
ID: 21825273
Hmm, did you check eventid.net and check those events? You have to pay for a membership to view some of the solutions.
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LVL 39

Expert Comment

by:ChiefIT
ID: 21828907
I am working on three posts with similar errors:

I am close, I think>

All of these errors have to do with the CA having bad records::
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23490393.html
_______________________________________________________________________________
From EventID.Net:
A problematic CA and old data in the Active Directory PKI Container may also cause this problem on a Windows 2003 domain. Use PKIview.msc from the Windows 2003 Rescource kit to check the status of the CA. This can occur if the CA is removed from the network and a new one is added.

1) Install rktools, run the Microsoft Management Console, and add the standalone snap-in "Enterprise PKI".
2) Expand the console tree in the scope pane, click on your CA, and verify that all entries report OK.  If there is a problem, then this may be the cause. If the ones reporting bad are http://, verify that IIS 6.0 is configured properly and that anonymous access is granted to the CertEnroll website.
3) Next, right click "Enterprise PKI" in the scope pane and choose "Manage AD Containers". Check each tab and remove any old CA information.
4) Reboot your server.
_________________________________________________________________________________
A second alternative is to go to the command prompt and type:
certutil -dcinfo deletebad
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Accepted Solution

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HardwareDude earned 0 total points
ID: 22134793
In the end, it turned out to be Google Gadgets. I found out after disabling all startup items in MSCONFIG and then enabing them one at a time.
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