Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook 2007 .docx file 'converted' to .dat file

Posted on 2008-06-17
3
Medium Priority
?
2,360 Views
Last Modified: 2012-08-14
Some of our Outlook 2007 users have sent .docx files only to have another Outlook 2007 user receive it as a .dat file.  Manually changing the extension back to .docx makes it work again with Word 2007, but that is a pain and confuses users.

Any idea why Outlook 2007 would convert it to a .dat file?   Can we force Outlook to leave the .docx extension intact.

Thanks!
0
Comment
Question by:the_griz
  • 2
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 750 total points
ID: 21806516
Hello the_griz,

The format of the email can affect how attachment is receive.  Send the .docx attachment in email with Plain Text format.  Then recipient will receive attachment correctly.

Hope this helps!
war1
0
 

Author Comment

by:the_griz
ID: 21806720
Is relegating users back to plain text email the only solution?  I see that this matches many other users' experiences but I would have figured after several years of this issue that Microsoft  would have come up with a solution ESPECIALLY between two 2007 Outlook clients.  Isn't .docx native to Office 2007?

Putting users back to plain text to "fix" this issue will not be popular!  Is there anything else that can be done?

Thanks!
 
0
 
LVL 97

Expert Comment

by:war1
ID: 21806801
the_griz, Microsoft never addressed this problem in earlier versions of Outlook, so the problem carried over to Outlook 2007.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question