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Timeout period for active connections

Posted on 2008-06-17
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Last Modified: 2008-11-17
Currently we have a few users that are running some business related reports from an external website.  The users are successfully running "small" reports where there isn't alot of data to be returned and complied into the report.

The users try to run reports that would be considered "large", the session times out.  Logging on the proxy server returns the following:

1460 This operation returned because the timeout period has expired.

My assumption is the backend webserver they are pulled these from doesn't send any communication while it is compiling the report and the session is dropped.  If the users run this report from home, it works fine.

It seems to be that the main issue is the third party that is generating these reports has an application that doesn't fit "industry" standards for keeping sessions open.  From what I have read, it seems ISA by default has a 120 second timeout value.

My question is, is there anything I could do on our end to help allow this process to work properly through the ISA proxy?  If the default timeout is changed, wouldn't that change for all web traffic?  Any information would be appreciated.
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Question by:sjones925
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3 Comments
 
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Expert Comment

by:plug1
ID: 21806987
It weould change it for all sessions but would that be a problem for you? I cant see it having much of an impact if you have always on brtoadband?
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Author Comment

by:sjones925
ID: 21807186
Well from the way I look at it, changing that small setting could increase the performance requirement for the proxy server with allowing all sessions a longer timeout period.  We are already peaking at physical memory utilization.  If I was to change that, how would I go about to change that?
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Accepted Solution

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plug1 earned 500 total points
ID: 21807411
You can increase the timeout for http web proxy
connections from the default of 120 seconds in the following manner:
-open ISA management console
-go to Configuration/Networks
-double click on the "Internal" object
-go to the "Web Proxy" tab
-click "Advanced" and in the Timeout field place the value you need
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