Help with Watchguard License

Posted on 2008-06-17
Last Modified: 2011-10-19
Hi all,

We recently inherited a company that has a Firebox III / 700 in place. They currently have RUVPN set up so that one user can get in at a time. Im new to the firebox world but have done some homework& and I have a few questions I cant seem to find answers to.

First of all, Im assuming that MUVPN licenses will apply to RUVPN connections, is that correct? Maybe someone could even point me in the direction to where I could purchase the 5 pack for this specific model since it's aged some?

The biggest problem is that inside the policy manager under the mobile user licenses tab there arent any licenses listed. Is this because the 700 comes with one connection, or was it purchased and its buried somewhere else or in a different cfg file? I was hoping to find a place that had a single connection license and I could shoot 5 more at it.

I appreciate any help. I have the manuals and have read them, but before spending a bunch of money Id prefer to have some input.

Question by:mike2747
  • 3
  • 2
LVL 32

Expert Comment

ID: 21810493
On FB III/700 RUVPN or PPTP VPN is not a licensed feature. MUVPN is a licensed feature.

I do not understand:
>> RUVPN set up so that one user can get in at a time

This should not be true.

Which version of WG software are you running. The instructions might vary for license verification. Normally in Policy Manager->Setup->Licenses is the place where you can view license installed on the box.

Thank you.

Author Comment

ID: 21814215
Thank you for the response! Since it is not a licensed feature I guess my question is why can only 1 user be logged into the VPN at a time? I've reserved three addresses inside the firebox for remote users to use, so I know it's not that. Here's a couple screen shots to answer your questions above. Again, I really appreciate the help!
LVL 32

Accepted Solution

dpk_wal earned 125 total points
ID: 21819173
I think under RUVPN; the IP pool you have created contains only one virtual IP address; add more addresses and this do the trick. Please check and update.

Thank you.

Author Closing Comment

ID: 31468117
This was it! I figured this out yesterday when I saw the IP I was receiving from the VPN was the last of the three listed to dish out. I added a couple more and it now accepts more than one connection at a time. Your solution was right on to what solved the problem. Thanks!
LVL 32

Expert Comment

ID: 21828916
Happy I could help, thank you for the points! :)

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I found an issue or “bug” in the SonicOS platform (the firmware controlling SonicWALL security appliances) that has to do with renaming Default Service Objects, which then causes a portion of the system to become uncontrollable and unstable. BACK…
Let’s list some of the technologies that enable smooth teleworking. 
After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question