Outlook 2003 Client SLOW DELETE mass emails

I have a client profile that takes 20 minutes to delete 2000 messages from DELETED ITEMS.  I've had the user login from multiple workstations with the same results.  However other users login to same worksation without problems.

I have Outlook 2003 client with Exchange 2003 server (Small Business Server 2003)

DamonR23Asked:
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swappedsrConnect With a Mentor Commented:
Did you delete the profile first then add the profile back while leaving the cached exchange mode unchecked?  

Bob
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jderaCommented:
Although it maybe 2000 emails, it does also depend on the size of the files it is deleting.  Do the emails have large attachments or do many of the emails have attachments?
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DamonR23Author Commented:
no attachments --- very small size.

simple text emails
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swappedsrCommented:
If you setup your outlook clients with cached exchanged mode it will definitely make things slower, because the emails have to be copied locally to the client machines and sync with the server when changes are made at the client level.  If your not on fast lan it can take some time.  If you want to test to see if it works out for you try the link below to turn off the cached exchange mode.  Also, not that if exchange goes down, they won't be able to access email offline like they would in cached mode, but for us it works great and we have weekly backups of our exchange box in case something goes wrong.

http://office.microsoft.com/en-us/outlook/HP010223431033.aspx
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swappedsrCommented:
Also, I would log into your switches and note the speed of your ports that your clients are connected at if you are able to do so. 10 100 1000 mbs?
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DamonR23Author Commented:
It was setup as CACHED

I changed it and still the same problem
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DamonR23Author Commented:
I did not delete the profile first ---

I will try that this go round
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swappedsrCommented:
You should definantly see a difference in speed going from the different modes. How many users on your network and what are your switches operating at?  
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swappedsrCommented:
Also, you should run this tool to test your exchange server, which should give you some insight into any problems related to exchange itself.

http://www.microsoft.com/downloads/details.aspx?familyid=4BDC1D6B-DE34-4F1C-AEBA-FED1256CAF9A&displaylang=en

Here are some instructions I found online, I have run this a few times against our exchange server.

http://www.msexchange.org/tutorials/Exchange-2003-Performance-Troubleshooting-Analyzer-Tool-v10-ExPTA.html

Let me know if you find anything.

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swappedsrCommented:
By the way you can run that utility right from your xp workstation, it doesn't have to be on the server.
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DamonR23Author Commented:
Stupid question --- but should I install the Analyzer on the server or a workstation connected to the exchange server
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swappedsrCommented:
you can install it right on your workstation then it will ask you for the server name and admin creditials
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DamonR23Author Commented:
Unable to query 'Win32_ComputerSystem' via Windows Management Instrumentation (WMI) on server MTM01. Unable to gather data via WMI. The user credentials may be incorrect, you may not have the sufficient permissions to run this tool, or there may be a problem with the WMI service on that computer.

I'm using the Domain Admin login????
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swappedsrCommented:
hmmm....is this the same user account used to log into the exchange server?
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swappedsrCommented:
Here is a technet article on some of  the different wmi connectivity errors encountered, Also, ive read another person trying this from his client machine and having the same issue, but running it right from exchange worked fine for him.  Odds are is that your problem can be found here.

http://technet.microsoft.com/en-us/library/aa996089(EXCHG.65).aspx

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