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How to reset password on Symantec Gateway security 320

Dear Experts,

Is there a way to reset the password on Symantec Gateway Security 320 without destroying the rest of the settings?
We have one server connected to that appliance and we are experiencing DNS issues.  In order for me to troubleshot further I need to connect to that appliance, unfortunately person who set it up left no user name or password info....
Any help is greatly appreciated.
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technomic
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technomic
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1 Solution
 
harbor235Commented:


Back of the appliance there is a reset button, press and hold for 10 seconds.
You will then have to use the gui to go back in and configure a password.

here is a good doc;

ftp://ftp.symantec.com/public/english_us_canada/products/symantec_gateway_security/300-Series_2.0/manuals/SGS300_ADM.pdf

harbor235 ;}
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technomicAuthor Commented:
Accept the solution as to how to reset the appliance. I was unable to find a solution to reset the password without loosing the settings...
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technomicAuthor Commented:
thanks
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