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How to reset password on Symantec Gateway security 320

Posted on 2008-06-17
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Last Modified: 2010-04-21
Dear Experts,

Is there a way to reset the password on Symantec Gateway Security 320 without destroying the rest of the settings?
We have one server connected to that appliance and we are experiencing DNS issues.  In order for me to troubleshot further I need to connect to that appliance, unfortunately person who set it up left no user name or password info....
Any help is greatly appreciated.
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Question by:technomic
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harbor235 earned 500 total points
ID: 21812589


Back of the appliance there is a reset button, press and hold for 10 seconds.
You will then have to use the gui to go back in and configure a password.

here is a good doc;

ftp://ftp.symantec.com/public/english_us_canada/products/symantec_gateway_security/300-Series_2.0/manuals/SGS300_ADM.pdf

harbor235 ;}
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by:technomic
ID: 31468165
Accept the solution as to how to reset the appliance. I was unable to find a solution to reset the password without loosing the settings...
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by:technomic
ID: 21880923
thanks
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