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Unable to add certain users from Active Directory

Posted on 2008-06-17
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Last Modified: 2010-05-18
I have GFI FaxMaker 14.2 up and running, but I have about 10 users I can not add from Active Directory.  When I run the add user utility in FaxMaker the Active Directory does not grab certain user from my domain or from their OU.  Any suggestions?
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Question by:bcmurphy52
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by:exhaust
ID: 21810322
First of all I'm assuming you're doing this from the server that is part of the domain. Verify your DNS settings, also if you have a primary and secondary DNS it does not hurt to try switching them just to see and Run -> ipconfig /flushdns. Then Run -> ipconfig /registerdns.

To narrow down the scope of problem, do you have any users in that same OU that does show up? Can you create a brand new user in that problem OU and see what happens?
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by:exhaust
ID: 21810327
Also do you have a DNS suffix?
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by:bcmurphy52
ID: 21815407
Yes the server running GFI FaxMaker is part of the domain.  I had already flushed/registered the DNS.  I also swapped the primary and secondary DNS entries.  

Yes, there are approximately 35 users in that OU and they show up and are allowed tobe added.  I dreated a new user that day and added her successfully.

I do use a DNS suffix.
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Expert Comment

by:exhaust
ID: 21820006
Compare the group membership and while at it the other user properties for the 10 users with a known to be working user account residing in that same OU. Any difference?
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Author Comment

by:bcmurphy52
ID: 21824510
They are all in the same groups and have the same security.
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by:bcmurphy52
ID: 21827059
I can only see these users in active driectory if the Advanced features is turned on?
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Accepted Solution

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bcmurphy52 earned 0 total points
ID: 21827495
I found the problem....  The user(s) had a setting in active directory set on their user account so that their account would be hidden unless "Advanced Features" was turn on.  I ran adsiedit.msc on one of my domain controllers, navigated to Domain ->OU for the user(s) and in the properties for the user(s) scrolled down to showInAdvancedViewOnly which was set to true I edited it and change it to false.  Went back to AD Users and Computers, refreshed the OU for those users (under normal mode) and they showed up.  I went back to GFI FaxMaker 14 add user wizard and the users showed up in the query.
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