Unable to add certain users from Active Directory

Posted on 2008-06-17
Medium Priority
Last Modified: 2010-05-18
I have GFI FaxMaker 14.2 up and running, but I have about 10 users I can not add from Active Directory.  When I run the add user utility in FaxMaker the Active Directory does not grab certain user from my domain or from their OU.  Any suggestions?
Question by:bcmurphy52
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

ID: 21810322
First of all I'm assuming you're doing this from the server that is part of the domain. Verify your DNS settings, also if you have a primary and secondary DNS it does not hurt to try switching them just to see and Run -> ipconfig /flushdns. Then Run -> ipconfig /registerdns.

To narrow down the scope of problem, do you have any users in that same OU that does show up? Can you create a brand new user in that problem OU and see what happens?

Expert Comment

ID: 21810327
Also do you have a DNS suffix?

Author Comment

ID: 21815407
Yes the server running GFI FaxMaker is part of the domain.  I had already flushed/registered the DNS.  I also swapped the primary and secondary DNS entries.  

Yes, there are approximately 35 users in that OU and they show up and are allowed tobe added.  I dreated a new user that day and added her successfully.

I do use a DNS suffix.
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more


Expert Comment

ID: 21820006
Compare the group membership and while at it the other user properties for the 10 users with a known to be working user account residing in that same OU. Any difference?

Author Comment

ID: 21824510
They are all in the same groups and have the same security.

Author Comment

ID: 21827059
I can only see these users in active driectory if the Advanced features is turned on?

Accepted Solution

bcmurphy52 earned 0 total points
ID: 21827495
I found the problem....  The user(s) had a setting in active directory set on their user account so that their account would be hidden unless "Advanced Features" was turn on.  I ran adsiedit.msc on one of my domain controllers, navigated to Domain ->OU for the user(s) and in the properties for the user(s) scrolled down to showInAdvancedViewOnly which was set to true I edited it and change it to false.  Went back to AD Users and Computers, refreshed the OU for those users (under normal mode) and they showed up.  I went back to GFI FaxMaker 14 add user wizard and the users showed up in the query.

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The HP utility "HP Lights-Out Online Configuration Utility for Windows Server 2003/2008" could be of great use when it comes to remotely configure a HP servers ILO WITHOUT rebooting the server. We would only need to create and run scripts using thi…
I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question