Powerchute will not recognize other devices
Posted on 2008-06-17
I have installed an APC3000 Smart-UPS.
It came with Powerchute Business Edition Basic.
I have 3 Windows 2003 servers attached to this UPS.
The instructions say to install the Agent on each device plugged into(electrically) the UPS (up to 5). However, during the installation, it does a search for which COM port UPS is attached to....No problem for the computer which is directly attached via serial cable. However, when I went to install it on the other devices, the installation did not want to continue if it couldn't find the COM port.
I attempted to bypass this problem, by moving the serial cable to the next computer I installed the agent on, and did the same for the third. Then, I installed the Powerchute Server software on one of the servers.
I was able to get the Powerchute device list to discover the the computer directly connected to the UPS. However, my bypass must not have been the right answer, because I can't get it to find the other two computers which are plugged in (electrically) but have no communication port attached to the UPS. All these computers are on the same network segment (172.20.20.x).
Does anyone know how this software talks to all the machines the agent is installed on?