Solved

BSOD 0x7E, 0xc5

Posted on 2008-06-17
10
540 Views
Last Modified: 2011-10-19
I have a DELL XPS M1330 for just about 6 month. Pretty much since day one I get random BSOD errors
(0x7E, 0xC5).
I got a few BSOD's right at the start and then it hasn't happend for a few month. They started to come back, 3 in the last week. The error message does not give me any indication where to look, no additional information. I also can't really determine what sets them of. One of the errors happend while the notebook was idle. (come back from lunch and found,  the notebook restarted). How can I isolate and find out what is causing those errors.
0
Comment
Question by:co_ol
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 32

Expert Comment

by:willcomp
ID: 21808674
That's a rather general stop error (a number of possible causes).

See if you have a minidump file in c:\windows\minidump folder with current date. If so, attach it to your response.

Most likely cause is a driver.
0
 

Author Comment

by:co_ol
ID: 21808711
I only have a full dump file at the moment and it is almost 2GB. Tool large to post. I will have to change it to the mini dump and wait for another crash. Any other recommendation
Thanks
0
 

Author Comment

by:co_ol
ID: 21808726
Sorry just found the minidump file. Does not allow me to attach, unsupported extension
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 32

Expert Comment

by:willcomp
ID: 21808734
Rename it to filename.txt.
0
 

Author Comment

by:co_ol
ID: 21808767
Uploaded file
Mini061708-01.txt
0
 
LVL 32

Expert Comment

by:willcomp
ID: 21809010
What version of XP are you using? I assume XP Pro with SP2 from info provided in question.

I'm getting a symbol set error when I ren the dedugger.
0
 
LVL 32

Accepted Solution

by:
willcomp earned 500 total points
ID: 21809165
Got it.

Driver fault. Faulting module is fwdrv.sys which is a firewall driver commonly used by Kerio personal firewall and some others.
0
 

Author Comment

by:co_ol
ID: 21809788
I have kerio installed but it is not running currently. (disabled in services). Could that still cause the BSOD fault. I usually turn it on manually as required.
0
 

Author Closing Comment

by:co_ol
ID: 31468180
Thanks for your help. I would have never guessed. Saved me a lot of time and grief. I have uninstalled Kerio now. Hope all is well now.
0
 
LVL 32

Expert Comment

by:willcomp
ID: 21810020
Apparently so. Must be loading somehow.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Smoothing a rectified sine wave DDS 32 118
How many VM guests can I expect to host? 5 114
Mouse not working on HyperV / Windows XP Mode 4 148
Surface Book- cannot detach screen 1 26
Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question