?
Solved

BSOD 0x7E, 0xc5

Posted on 2008-06-17
10
Medium Priority
?
547 Views
Last Modified: 2011-10-19
I have a DELL XPS M1330 for just about 6 month. Pretty much since day one I get random BSOD errors
(0x7E, 0xC5).
I got a few BSOD's right at the start and then it hasn't happend for a few month. They started to come back, 3 in the last week. The error message does not give me any indication where to look, no additional information. I also can't really determine what sets them of. One of the errors happend while the notebook was idle. (come back from lunch and found,  the notebook restarted). How can I isolate and find out what is causing those errors.
0
Comment
Question by:co_ol
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 32

Expert Comment

by:willcomp
ID: 21808674
That's a rather general stop error (a number of possible causes).

See if you have a minidump file in c:\windows\minidump folder with current date. If so, attach it to your response.

Most likely cause is a driver.
0
 

Author Comment

by:co_ol
ID: 21808711
I only have a full dump file at the moment and it is almost 2GB. Tool large to post. I will have to change it to the mini dump and wait for another crash. Any other recommendation
Thanks
0
 

Author Comment

by:co_ol
ID: 21808726
Sorry just found the minidump file. Does not allow me to attach, unsupported extension
0
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

 
LVL 32

Expert Comment

by:willcomp
ID: 21808734
Rename it to filename.txt.
0
 

Author Comment

by:co_ol
ID: 21808767
Uploaded file
Mini061708-01.txt
0
 
LVL 32

Expert Comment

by:willcomp
ID: 21809010
What version of XP are you using? I assume XP Pro with SP2 from info provided in question.

I'm getting a symbol set error when I ren the dedugger.
0
 
LVL 32

Accepted Solution

by:
willcomp earned 2000 total points
ID: 21809165
Got it.

Driver fault. Faulting module is fwdrv.sys which is a firewall driver commonly used by Kerio personal firewall and some others.
0
 

Author Comment

by:co_ol
ID: 21809788
I have kerio installed but it is not running currently. (disabled in services). Could that still cause the BSOD fault. I usually turn it on manually as required.
0
 

Author Closing Comment

by:co_ol
ID: 31468180
Thanks for your help. I would have never guessed. Saved me a lot of time and grief. I have uninstalled Kerio now. Hope all is well now.
0
 
LVL 32

Expert Comment

by:willcomp
ID: 21810020
Apparently so. Must be loading somehow.
0

Featured Post

Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
New style of hardware planning for Microsoft Exchange server.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Suggested Courses
Course of the Month13 days, 17 hours left to enroll

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question