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BSOD 0x7E, 0xc5

Posted on 2008-06-17
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Last Modified: 2011-10-19
I have a DELL XPS M1330 for just about 6 month. Pretty much since day one I get random BSOD errors
(0x7E, 0xC5).
I got a few BSOD's right at the start and then it hasn't happend for a few month. They started to come back, 3 in the last week. The error message does not give me any indication where to look, no additional information. I also can't really determine what sets them of. One of the errors happend while the notebook was idle. (come back from lunch and found,  the notebook restarted). How can I isolate and find out what is causing those errors.
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Question by:co_ol
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Expert Comment

by:willcomp
ID: 21808674
That's a rather general stop error (a number of possible causes).

See if you have a minidump file in c:\windows\minidump folder with current date. If so, attach it to your response.

Most likely cause is a driver.
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Author Comment

by:co_ol
ID: 21808711
I only have a full dump file at the moment and it is almost 2GB. Tool large to post. I will have to change it to the mini dump and wait for another crash. Any other recommendation
Thanks
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Author Comment

by:co_ol
ID: 21808726
Sorry just found the minidump file. Does not allow me to attach, unsupported extension
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Expert Comment

by:willcomp
ID: 21808734
Rename it to filename.txt.
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Author Comment

by:co_ol
ID: 21808767
Uploaded file
Mini061708-01.txt
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Expert Comment

by:willcomp
ID: 21809010
What version of XP are you using? I assume XP Pro with SP2 from info provided in question.

I'm getting a symbol set error when I ren the dedugger.
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Accepted Solution

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willcomp earned 2000 total points
ID: 21809165
Got it.

Driver fault. Faulting module is fwdrv.sys which is a firewall driver commonly used by Kerio personal firewall and some others.
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Author Comment

by:co_ol
ID: 21809788
I have kerio installed but it is not running currently. (disabled in services). Could that still cause the BSOD fault. I usually turn it on manually as required.
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Author Closing Comment

by:co_ol
ID: 31468180
Thanks for your help. I would have never guessed. Saved me a lot of time and grief. I have uninstalled Kerio now. Hope all is well now.
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Expert Comment

by:willcomp
ID: 21810020
Apparently so. Must be loading somehow.
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Building an Effective Phishing Protection Program

Join Director of Product Management Todd OBoyle on April 26th as he covers the key elements of a phishing protection program. Whether you’re an old hat at phishing education or considering starting a program -- we'll discuss critical components that should be in any program.

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