Solved

error message for missing dll when windows xp is loading (after log on)

Posted on 2008-06-17
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Last Modified: 2012-06-27
After I log on, and all programs are initially loading, I get 2 RUNDLL error messages which are quite annoying, it's first asking  for ujknapud.dll followed by pycnnnfe.dll

RUNDLL
Error loading C:\WINDOWS\system32\ujknapud.dll    
The specified module could not be found.

is there a way to figure out what program is using it and disable that program or how can I get rid of these errors.

Thanks,
Kasia
0
Comment
Question by:kasiencja
8 Comments
 
LVL 1

Expert Comment

by:MikeBusby
ID: 21810320
You can try looking online for those files... download them and put them in the right place... but i bet you will have to register them using regsvr32 which is a command line app.
0
 
LVL 23

Expert Comment

by:debuggerau
ID: 21810331
try msconfig and see where they are getting loaded from.
If they are in the registry, it may give you a clue from whence they came..
0
 
LVL 47

Accepted Solution

by:
rpggamergirl earned 250 total points
ID: 21810334
Looks like a malware dll which has been removed and the registry is still calling for it to startup.
You can run Hijackthis and the relevant startup entry should show up there, you can also use msconfig to disable the startup entry so it won't startup but not the best way to stop the error.

Hijackthis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download

Open Hijackthis, click "Do a system scan and save a logfile" please don't fix anything yet.
Please attach the logfile as "Code Snippet".
0
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Author Comment

by:kasiencja
ID: 21810425
Result of Hijackthis scan
Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:56:59 AM, on 6/18/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Boot mode: Normal
 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\brsvc01a.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\brss01a.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\WINDOWS\System32\HPZipm12.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe

C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe

C:\WINDOWS\System32\hphmon05.exe

C:\Program Files\HP\HP Share-to-Web\hpgs2wnf.exe

C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\mozilla.org\Mozilla\Mozilla.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\AVG\AVG8\avgui.exe

C:\Program Files\AVG\AVG8\avgscanx.exe

C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Documents and Settings\Henry Einstoss\Desktop\Kasia\HiJackThis.exe
 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=laptop

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?product=ssearch&src_id=343&client_id=C4479F3001C7C89C011EB98F&version=4.5.4.0&it=1184695404&loc=Boston, MA&qry=&url=http://runonce.msn.com/?v=msgrv75 (obfuscated)

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {2DC31FC2-2058-4C65-A4E9-853AB774539B} - C:\WINDOWS\system32\vtUnolKb.dll (file missing)

O2 - BHO: (no name) - {38230ED2-7DA3-4A94-B714-B20D3BD6EFFF} - C:\WINDOWS\system32\jkkIYpqo.dll (file missing)

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: (no name) - {3DAD274B-7036-4915-8F48-E7A6375F855A} - C:\WINDOWS\system32\xxywXQJB.dll (file missing)

O2 - BHO: (no name) - {5462A112-A532-47FC-89E5-8AC2263F6C98} - C:\WINDOWS\system32\iiffCTMC.dll (file missing)

O2 - BHO: (no name) - {5f90c0e3-4c0a-4d54-a8ac-5afe6163a99e} - C:\Program Files\Starware343\bin\Starware343.dll (file missing)

O2 - BHO: (no name) - {626EBA31-0CDD-4C85-9375-834B0A005F70} - C:\WINDOWS\system32\fccbYooo.dll (file missing)

O2 - BHO: (no name) - {65596E0E-CDBB-4751-8001-D7DDD4CA3684} - C:\WINDOWS\system32\vTLbCUkL.dll (file missing)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: (no name) - {95A76EC6-4736-469F-9C40-0329871D4454} - C:\WINDOWS\system32\opnolJYr.dll (file missing)

O2 - BHO: {6d226f32-c7b6-87c8-5874-e248af1091b9} - {9b1901fa-842e-4785-8c78-6b7c23f622d6} - C:\WINDOWS\system32\linawlsn.dll (file missing)

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

O2 - BHO: (no name) - {AD950C1A-780F-42A8-8680-B5F71244318A} - C:\WINDOWS\system32\urqRHxvW.dll (file missing)

O2 - BHO: (no name) - {ADEA6A22-3C1D-477F-9ADB-ED682D735DA8} - C:\WINDOWS\system32\wvUnMcdD.dll (file missing)

O2 - BHO: (no name) - {B4312670-E2AE-4523-BB72-48010328DE75} - C:\WINDOWS\system32\tuvULecD.dll (file missing)

O2 - BHO: (no name) - {B7626EDB-F1E3-4569-8E1F-9B3AB01B8281} - C:\WINDOWS\system32\geBsrRiG.dll (file missing)

O2 - BHO: (no name) - {C51435C7-7176-46B4-8D96-6E52801A2336} - C:\WINDOWS\system32\jkkIYsPh.dll (file missing)

O2 - BHO: (no name) - {CADF53EA-5DD6-4C38-B9A3-0F1F0801FFBC} - C:\WINDOWS\system32\urqRJApo.dll (file missing)

O2 - BHO: (no name) - {EAEE6CE6-7892-4583-B0C5-A7D744665A21} - C:\WINDOWS\system32\kHaxwXpP.dll (file missing)

O2 - BHO: (no name) - {F57A8169-543F-4117-8F92-6D13597BDF76} - C:\WINDOWS\system32\nnnnOiGa.dll (file missing)

O3 - Toolbar: Starware Maps Toolbar - {1962c5bc-e475-465b-823b-133e711bceb9} - C:\Program Files\Starware343\bin\Starware343.dll (file missing)

O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe

O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe

O4 - HKLM\..\Run: [Wxp4] C:\WINDOWS\System32\Norton Update.exe

O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe

O4 - HKLM\..\Run: [BM3da1390c] Rundll32.exe "C:\WINDOWS\system32\pycnnnfe.dll",s

O4 - HKLM\..\Run: [3e920a90] rundll32.exe "C:\WINDOWS\system32\ujknapud.dll",b

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [A00F5BBF7B.exe] C:\DOCUME~1\HENRYE~1\LOCALS~1\Temp\_A00F5BBF7B.exe

O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZNxmk121YYCA

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=pavilion&pf=laptop

O16 - DPF: {01118A01-3E00-11D2-8470-0060089874ED} - https://password.bellsouth.net/sdccommon/download/tgctlsr.cab

O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/SmileyCentralFWBInitialSetup1.0.0.8-2.cab

O16 - DPF: {6AE02E1C-8859-4F57-9097-5A55A56A4CAF} - http://www.biglotron.com/biglobarre/toolbar.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1174498476382

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{C1FD1161-6FCE-4986-9A66-C483AFDB8CD3}: Domain = sympatico.ca

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O20 - Winlogon Notify: nnnmnnmj - nnnmnnmj.dll (file missing)

O20 - Winlogon Notify: __c00E7F5 - C:\WINDOWS\system32\__c00E7F5.dat (file missing)

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
 

--

End of file - 11292 bytes

Open in new window

0
 
LVL 22

Assisted Solution

by:orangutang
orangutang earned 250 total points
ID: 21810693
Remove these in safe mode:
O2 - BHO: (no name) - {2DC31FC2-2058-4C65-A4E9-853AB774539B} - C:\WINDOWS\system32\vtUnolKb.dll (file missing)
O2 - BHO: (no name) - {38230ED2-7DA3-4A94-B714-B20D3BD6EFFF} - C:\WINDOWS\system32\jkkIYpqo.dll (file missing)
O2 - BHO: (no name) - {3DAD274B-7036-4915-8F48-E7A6375F855A} - C:\WINDOWS\system32\xxywXQJB.dll (file missing)
O2 - BHO: (no name) - {5462A112-A532-47FC-89E5-8AC2263F6C98} - C:\WINDOWS\system32\iiffCTMC.dll (file missing)
O2 - BHO: (no name) - {5f90c0e3-4c0a-4d54-a8ac-5afe6163a99e} - C:\Program Files\Starware343\bin\Starware343.dll (file missing)
O2 - BHO: (no name) - {626EBA31-0CDD-4C85-9375-834B0A005F70} - C:\WINDOWS\system32\fccbYooo.dll (file missing)
O2 - BHO: (no name) - {65596E0E-CDBB-4751-8001-D7DDD4CA3684} - C:\WINDOWS\system32\vTLbCUkL.dll (file missing)
O2 - BHO: (no name) - {95A76EC6-4736-469F-9C40-0329871D4454} - C:\WINDOWS\system32\opnolJYr.dll (file missing)
O2 - BHO: {6d226f32-c7b6-87c8-5874-e248af1091b9} - {9b1901fa-842e-4785-8c78-6b7c23f622d6} - C:\WINDOWS\system32\linawlsn.dll (file missing)
O2 - BHO: (no name) - {AD950C1A-780F-42A8-8680-B5F71244318A} - C:\WINDOWS\system32\urqRHxvW.dll (file missing)
O2 - BHO: (no name) - {ADEA6A22-3C1D-477F-9ADB-ED682D735DA8} - C:\WINDOWS\system32\wvUnMcdD.dll (file missing)
O2 - BHO: (no name) - {B4312670-E2AE-4523-BB72-48010328DE75} - C:\WINDOWS\system32\tuvULecD.dll (file missing)
O2 - BHO: (no name) - {B7626EDB-F1E3-4569-8E1F-9B3AB01B8281} - C:\WINDOWS\system32\geBsrRiG.dll (file missing)
O2 - BHO: (no name) - {C51435C7-7176-46B4-8D96-6E52801A2336} - C:\WINDOWS\system32\jkkIYsPh.dll (file missing)
O2 - BHO: (no name) - {CADF53EA-5DD6-4C38-B9A3-0F1F0801FFBC} - C:\WINDOWS\system32\urqRJApo.dll (file missing)
O2 - BHO: (no name) - {EAEE6CE6-7892-4583-B0C5-A7D744665A21} - C:\WINDOWS\system32\kHaxwXpP.dll (file missing)
O2 - BHO: (no name) - {F57A8169-543F-4117-8F92-6D13597BDF76} - C:\WINDOWS\system32\nnnnOiGa.dll (file missing)
O3 - Toolbar: Starware Maps Toolbar - {1962c5bc-e475-465b-823b-133e711bceb9} - C:\Program Files\Starware343\bin\Starware343.dll (file missing)
O4 - HKLM\..\Run: [BM3da1390c] Rundll32.exe "C:\WINDOWS\system32\pycnnnfe.dll",s
O4 - HKLM\..\Run: [3e920a90] rundll32.exe "C:\WINDOWS\system32\ujknapud.dll",b
O4 - HKCU\..\Run: [A00F5BBF7B.exe] C:\DOCUME~1\HENRYE~1\LOCALS~1\Temp\_A00F5BBF7B.exe
O20 - Winlogon Notify: nnnmnnmj - nnnmnnmj.dll (file missing)
O20 - Winlogon Notify: __c00E7F5 - C:\WINDOWS\system32\__c00E7F5.dat (file missing)
0
 
LVL 47

Expert Comment

by:rpggamergirl
ID: 21810825
Those entries in Hijackthis with "file missing" are registry loading points of those bad files that are no longer there, those were what's causing the errors.

Just run Hijackthis again(scan only) and checkmark those entries and while all browsers and other windows are closed click "Fix checked":
Fixing those entries should remove the errors.

Also a good idea to clean out your temp folders.
Download and run ATF Cleaner by Atribune.
http://www.atribune.org/ccount/click.php?id=1
 
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser,
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

OR:
CCleaner:
http://www.ccleaner.com/download/

Let us know if probme persists.
0

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