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ntbackup has been hanging since I upgraded to Windows XP SP 3

Posted on 2008-06-18
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Last Modified: 2010-04-21
I have been using ntbackup on Windows Home for at least three years.  ntabckup is now hanging.  It may be a coincidence, but it started hanging after I installed XP SP 3.

The program displays "Preparing to backup using snapshot..." and then hangs -- the window stops redrawing and nothing more is diaplayed.  The window calculating the size of the backup is not displayed.  I'm backing up to a network disk, but I can see the disk with Windows Explorer.

I ran a full disk check and that did not change the behavior.  I don't know if the problem is related to the snapshot -- I don't know how to test snapshots or how to use ntbackup without a snapshot.

What should I try to get ntbackup working again?
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Question by:bjherbison
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Accepted Solution

by:
sliiconman earned 500 total points
ID: 21812203
Can you backup to local disk? Lets start there?

If not do you see any errors in your Application or System logs?
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Author Comment

by:bjherbison
ID: 21844745
Thanks for the good suggestions for investigation.  Sorry I didn't get to them sooner, but the end of the school year/start of camp season is busy.

I tried a backup to my local disk (with a smaller set of files) and it still hung.  The first time I ran a backup the messages below appeared in the event log.  I tried "msdtc -resetlog" as mentioned in event 4163 and then ran another backup and the second backup still hung. However after a reboot everything worked.

There are still a pair of messages in the event log each time I try a backup (below at bottom), but the backup (and verification) still worked.

=============================================================
Original errors:

Event Type:      Information
Event Source:      NTBackup
Event Category:      None
Event ID:      8018
Date:            6/21/2008
Time:            11:00:28 AM
User:            N/A
Computer:      GUSSIE
Description:
Begin Operation

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      MSDTC
Event Category:      LOG
Event ID:      4163
Date:            6/21/2008
Time:            11:00:32 AM
User:            N/A
Computer:      GUSSIE
Description:
MS DTC log file not found. After ensuring that all Resource Managers coordinated by MS DTC have no indoubt transactions, please run msdtc -resetlog to create the log file.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      MSDTC
Event Category:      TM
Event ID:      4185
Date:            6/21/2008
Time:            11:00:32 AM
User:            N/A
Computer:      GUSSIE
Description:
MS DTC Transaction Manager start failed. LogInit returned error 0x2.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

We're sorry
There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time.

Event Type:      Information
Event Source:      MSDTC
Event Category:      TM
Event ID:      2445
Date:            6/21/2008
Time:            11:00:32 AM
User:            N/A
Computer:      GUSSIE
Description:
DTC Security Configuration values (OFF = 0 and ON = 1):
       Network Administration of Transactions = 0,
       Network Clients = 0,
       Inbound Distributed Transactions using Native MSDTC Protocol = 0,
            Outbound Distributed Transactions using Native MSDTC Protocol = 0,
       Transaction Internet Protocol (TIP) = 0,
       XA Transactions = 0
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

We're sorry
There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time.

Event Type:      Error
Event Source:      MSDTC
Event Category:      SVC
Event ID:      4112
Date:            6/21/2008
Time:            11:00:32 AM
User:            N/A
Computer:      GUSSIE
Description:
Could not start the MS DTC Transaction Manager.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Information
Event Source:      MSDTC
Event Category:      SVC
Event ID:      4111
Date:            6/21/2008
Time:            11:00:32 AM
User:            N/A
Computer:      GUSSIE
Description:
The MS DTC service is stopping.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

=============================================================
New error: (This pair of events occurred together in two places in the event log.)

Event Type:      Information
Event Source:      MSDTC
Event Category:      TM
Event ID:      2444Date:            6/22/2008
Time:            11:18:43 PM
User:            N/A
Computer:      GUSSIE
Description:
MS DTC started with the following settings:

  Security Configuration (OFF = 0 and ON = 1):
      Network Administration of Transactions = 0,
      Network Clients = 0,
      Inbound Distributed Transactions using Native MSDTC Protocol = 0,
      Outbound Distributed Transactions using Native MSDTC Protocol = 0,
      Transaction Internet Protocol (TIP) = 0,
      XA Transactions = 0

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      COM+
Event Category:      Unknown
Event ID:      4689
Date:            6/22/2008
Time:            11:18:44 PM
User:            N/A
Computer:      GUSSIE
Description:
The run-time environment has detected an inconsistency in its internal state. This indicates a potential instability in the process that could be caused by the custom components running in the COM+ application, the components they make use of, or other factors. Error in f:\xpsp3\com\com1x\src\comsvcs\txprop\dtcinfo.cpp(158), hr = 8000ffff: TransactionManager->GetWhereaboutsSize

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

=============================================================
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Author Closing Comment

by:bjherbison
ID: 31468259
According to the grading tips this should be a "B" since I needed to work for the answer, but I wouldn't expect anyone except the code developers to guess "msdtc -resetlog" from the information I gave.
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