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Cannot perform Enterprise Activation with devices

I have Exchange 2k3 hosted on Server 2k3 R2 SE. The BES server sits on the same box and all is installed and tested. In BB manager everything seems to be working; however after the client receives the message to activate their device it doesn't go any further. No enterprise activation completes.

Any BB experts out there?

thanks in advance!
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Fraser_Admin
Asked:
Fraser_Admin
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1 Solution
 
Kurt_BraeckmansCommented:
your besadmin has send-as, receive-as rights?
and the rights to "administer store"?
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Fraser_AdminAuthor Commented:
Yes all of the above was completed
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Kurt_BraeckmansCommented:
Does the mail (network@etp....) gets in the inbox?
This doesn't gets changed by antivirus/antispam?
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Kurt_BraeckmansCommented:
Is GPRS/EDGE visible in capitals on the blackberry?
Do you have enough coverage?
Is the battery fully charged?
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Fraser_AdminAuthor Commented:
Does the mail (network@etp....) gets in the inbox? - Yes
This doesn't gets changed by antivirus/antispam? - No
Is GPRS/EDGE visible in capitals on the blackberry? Where is this?
and battery is fully charged and excellent service
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Kurt_BraeckmansCommented:
On the Blackberry do you see something like GPRS/EDGE in the upper right corner?
When you have several BB you can send a pin message to another BB.
Is the SIM card provisionned for BB-use?
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Fraser_AdminAuthor Commented:
If I go to option/advanced options/gps it is showing GPS Data source - Device GPS
Should it be on BB 8130?
Yes I can BB message other BB's users.
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Kurt_BraeckmansCommented:
If you can send pin messages to other BB's than that's ok.
Are the messages delivered to a pst are will the stay on the exchange server?


Sorry for the load of questions.
Kurt
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Fraser_AdminAuthor Commented:
the messages stat at the server level.

no prob for all questions....
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Kurt_BraeckmansCommented:
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Fraser_AdminAuthor Commented:
Very helpful.... Thanks!
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