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Cannot perform Enterprise Activation with devices

Posted on 2008-06-18
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Last Modified: 2010-04-21
I have Exchange 2k3 hosted on Server 2k3 R2 SE. The BES server sits on the same box and all is installed and tested. In BB manager everything seems to be working; however after the client receives the message to activate their device it doesn't go any further. No enterprise activation completes.

Any BB experts out there?

thanks in advance!
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Question by:Fraser_Admin
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Expert Comment

by:Kurt_Braeckmans
ID: 21811834
your besadmin has send-as, receive-as rights?
and the rights to "administer store"?
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Author Comment

by:Fraser_Admin
ID: 21811846
Yes all of the above was completed
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Expert Comment

by:Kurt_Braeckmans
ID: 21811862
Does the mail (network@etp....) gets in the inbox?
This doesn't gets changed by antivirus/antispam?
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Expert Comment

by:Kurt_Braeckmans
ID: 21811878
Is GPRS/EDGE visible in capitals on the blackberry?
Do you have enough coverage?
Is the battery fully charged?
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Author Comment

by:Fraser_Admin
ID: 21811920
Does the mail (network@etp....) gets in the inbox? - Yes
This doesn't gets changed by antivirus/antispam? - No
Is GPRS/EDGE visible in capitals on the blackberry? Where is this?
and battery is fully charged and excellent service
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LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21811968
On the Blackberry do you see something like GPRS/EDGE in the upper right corner?
When you have several BB you can send a pin message to another BB.
Is the SIM card provisionned for BB-use?
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Author Comment

by:Fraser_Admin
ID: 21812044
If I go to option/advanced options/gps it is showing GPS Data source - Device GPS
Should it be on BB 8130?
Yes I can BB message other BB's users.
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Expert Comment

by:Kurt_Braeckmans
ID: 21812152
If you can send pin messages to other BB's than that's ok.
Are the messages delivered to a pst are will the stay on the exchange server?


Sorry for the load of questions.
Kurt
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Author Comment

by:Fraser_Admin
ID: 21812182
the messages stat at the server level.

no prob for all questions....
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Accepted Solution

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Kurt_Braeckmans earned 500 total points
ID: 21813014
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Author Closing Comment

by:Fraser_Admin
ID: 31468295
Very helpful.... Thanks!
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