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Word Spike (Ctrl-F3) doesn't work

Posted on 2008-06-18
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Last Modified: 2008-08-08
Machine running XP SP2 and Office 2003 SP3. In MS Word, highlight text and press Ctrl-F3 and nothing happens. Ctrl keys both work as tested by cut and paste (Ctrl-X, Ctrl-V). The Spike works on other similarly configured machines.

Is there  a checkbox somewhere that enable/disables use of the Spike?
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Question by:dbustell
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by:Patrick Matthews
ID: 21813000
Hello dbustell,

For Spike, you use Ctrl+Shift+F3, not just Ctrl+F3...

Regards,

Patrick
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Author Comment

by:dbustell
ID: 21813642
You use Ctrl-F3 to pick up (equivalent to cut) the text and Ctrl-Shift-F3 to put it back down (equivalent to paste). The problem is, Ctrl-F3 doesn't pick it up. On the machines that work, when you highlight text and hit Ctrl-F3, the highlighted text disappears and can be put back in the document with Ctrl-Shift-F3.

This machine does nothing when you hit Ctrl-F3.
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by:dopyiii
ID: 21814167
Does it work in Word safe mode (Start > run > type winword /a and hit enter)? If so, try this:
http://howtotroubleshoot.blogspot.com/2007/08/how-to-clean-word.html
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Author Comment

by:dbustell
ID: 21814913
Nope.
Start>Run> winword /a didn't do it.

BTW, I have already tried 'Detect and Repair'.

More ideas?
Thx
D-
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by:dopyiii
ID: 21815963
I had to go back and look up exactly what the spike did (I didn't think anyone actually used that feature :)

I'd check to see if ctrl+F3 is mapped to a different functionality (although, it should have worked in winword /a because in that mode, Word has all customizations bypassed). Still, you can check by going to Tools > Customize > Commands tab > Click the Keyboard button > for any command, put the cursor in the "Press new shortcut key" box and hit ctrl+F3. If it shows that it's currently mapped to spike, then this is a non-issue.

Since /a doesn't work, then I'd start looking at an external-to-word issue like maybe a keyboard driver (try windows safe mode).
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Author Comment

by:dbustell
ID: 21816642
I just discovered the spike from the Woody's Office for Mere Mortals newsletter. I'd never heard of it. I'm trying to get it to the Word Power User in the office - she was pretty excited about the idea - had never heard of it either. But wouldn't you know: her machine is the one that is balking.

I'm headed home now so will try your suggestions tomorrow.

Thx
D-
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Author Comment

by:dbustell
ID: 21945577
Well I finally got back to trying to figure this one out.

I played around removing and resetting the keyboard in Tool > Customize > Commands > Keyboard and the stupid thing still won't work. The really weird part is that the Control keys and the F3 key both work independently but Ctrl+F3 does nothing.

I suppose the only things left are reinstalling Office and the keyboard driver - - unless someone has some other ideas.

Thx
D-
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Author Comment

by:dbustell
ID: 21945604
Oh, another thing . . .

It appears, as I read it, that the keyboard maps may be in the Normal.dot.

Do you suppose forcing that to recreate might work?
And how do you recreate Normal.dot? Just hide it so a new one is built on the next open?

D-
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by:dopyiii
ID: 21945884
If you rename/delete/remove normal.dot,Word will recreate a new one when it next opens. But, if it doesn't work in Word safe mode (winword /a), then a new normal won't work either because in /a mode, it doesn't use the normal.dot.

Do you have a standard US keyboard installed (also, reinstalling the keyboard driver isn't a bad idea)? When you were in the keyboard customization dialog, would it let you set up a key combination for Ctrl+F3? Also, have we tried Windows safe mode yet? Further, is this a fancy pants USB keyboard with super extra buttons? Perhaps the keyboard software just needs to be updated (you could try uninstalling it first).
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Expert Comment

by:Jvjb
ID: 22049110
Because it's Autotext just type the word "Spike" plus ENTER to paste the copied text from Spike.
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Accepted Solution

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dbustell earned 0 total points
ID: 22147809
Can't figure it out.
Giving up.
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