?
Solved

crystal report print control permission problem

Posted on 2008-06-18
7
Medium Priority
?
2,406 Views
Last Modified: 2008-06-27
I have a problem installing the Crystal Reports Print Control on clients where the user is not an administrator.  When the user navigates to a web page with an imbedded crystal report and clicks the print button, if they are an administrator they get prompted to install the print control and once intalled the printer dialog appears.  For some users, who are not administrators, they get prompted to install the software but when they click install nothing installs and they are left with a white box with a red x in the corner.

Does anyone know how to overcome this problem.

Thanks
0
Comment
Question by:nicksbell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
7 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 21815980
Crystal has no solution to this issue.  It is strictly a permissions issue so that either the typical user must be given permission to install or the install routine must be run as an admin.

What OS?

mlmcc
0
 
LVL 2

Accepted Solution

by:
nicksbell earned 0 total points
ID: 21819651
I knew it should work as the same users do not have the same problem when accessing another web server.  The problem seemed to be on the web server where crystal is installed so I uninstalled crystal, then reinstalled it and applied the latest service pack (sp 6) and it seems to have cured the problem.

0
 
LVL 101

Expert Comment

by:mlmcc
ID: 21825139
Great.  If you wish, click the DELETE QUESTION link in the question block.  Follow the prompts to use your comment as the solution.

mlmcc
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 21847695
Recommend change this to PAQ/Refund using 21819651

mlmcc
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question