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crystal report print control permission problem

Posted on 2008-06-18
Medium Priority
Last Modified: 2008-06-27
I have a problem installing the Crystal Reports Print Control on clients where the user is not an administrator.  When the user navigates to a web page with an imbedded crystal report and clicks the print button, if they are an administrator they get prompted to install the print control and once intalled the printer dialog appears.  For some users, who are not administrators, they get prompted to install the software but when they click install nothing installs and they are left with a white box with a red x in the corner.

Does anyone know how to overcome this problem.

Question by:nicksbell
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LVL 101

Expert Comment

ID: 21815980
Crystal has no solution to this issue.  It is strictly a permissions issue so that either the typical user must be given permission to install or the install routine must be run as an admin.

What OS?


Accepted Solution

nicksbell earned 0 total points
ID: 21819651
I knew it should work as the same users do not have the same problem when accessing another web server.  The problem seemed to be on the web server where crystal is installed so I uninstalled crystal, then reinstalled it and applied the latest service pack (sp 6) and it seems to have cured the problem.

LVL 101

Expert Comment

ID: 21825139
Great.  If you wish, click the DELETE QUESTION link in the question block.  Follow the prompts to use your comment as the solution.

LVL 101

Expert Comment

ID: 21847695
Recommend change this to PAQ/Refund using 21819651


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