Computer does not display desktop icons.

We have a Dell system in our office. The computer boots up but the desktop icons do not appear and
I can not right click on desktop or the Start button. None works.
lostsheep1996Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
lostsheep1996Connect With a Mentor Author Commented:
Thanks for all your input.
I was able to restore to an earlier point.
Computer is working fine now.
Thanks
0
 
PeteJThomasConnect With a Mentor Commented:
Once booted into the 'desktop', can you press Ctrl + Alt + Delete and get the options?

If so select Task Manager > Processes tab, and check for any process called explorer.exe.

If there's one in the list, end it, and restart explorer by Clicking 'File', 'New Task (Run)', and type explorer.exe and press Enter.

If there's no explorer in the list, just move straight on to restarting explorer.

Let me know if the desktop reappears and is functioning properly once you've tried this?

Thanks,

Pete
0
 
torimarConnect With a Mentor Commented:
Looks like your explorer.exe may be corrupted.

Try CTRL + ALT + DEL > File > New Task > sfc /scannow


If this doesn't work, and you have internet access on that machine, try:

1. CTRL +ALT + DEL  > File >New Task

2. Type: ftp://ftp.f-secure.com/anti-virus/tools/shellfix.reg

3. Click Ok and it will prompt to download shellfix.reg file

4. Click "Run" file. Do not save it on your desktop ... obviously.

5. After it runs, reboot your computer and the problem will be gone
0
NEW Internet Security Report Now Available!

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out this quarters report on the threats that shook the industry in Q4 2017.

 
torimarCommented:
In my comment above, replace "File  > New Task" by "Task Manager > New Task"


Sorry, I'm not running an English windows version, so sometimes I have to guess the proper English command names.
0
 
Adam82Connect With a Mentor Commented:
lostsheep1996,

This could be a group policy issue, there are rules in GP I think under [User Configuration > Administrative Tools > Desktop] that could be causing this issue also incase the steps from (PeteJThomas) and (torimar) do not resolve the issue.

Thank you,
0
 
Mohammed HamadaConnect With a Mentor Senior IT ConsultantCommented:
This could be a virus ,,,
Download Hijackthis
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe

Click on "Do a system scan and save a log file" button.
Attach the text from the log file.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.