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Computer does not display desktop icons.

Posted on 2008-06-18
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Last Modified: 2013-11-22
We have a Dell system in our office. The computer boots up but the desktop icons do not appear and
I can not right click on desktop or the Start button. None works.
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Question by:lostsheep1996
6 Comments
 
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by:PeteJThomas
PeteJThomas earned 20 total points
ID: 21813607
Once booted into the 'desktop', can you press Ctrl + Alt + Delete and get the options?

If so select Task Manager > Processes tab, and check for any process called explorer.exe.

If there's one in the list, end it, and restart explorer by Clicking 'File', 'New Task (Run)', and type explorer.exe and press Enter.

If there's no explorer in the list, just move straight on to restarting explorer.

Let me know if the desktop reappears and is functioning properly once you've tried this?

Thanks,

Pete
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LVL 35

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by:torimar
torimar earned 20 total points
ID: 21813728
Looks like your explorer.exe may be corrupted.

Try CTRL + ALT + DEL > File > New Task > sfc /scannow


If this doesn't work, and you have internet access on that machine, try:

1. CTRL +ALT + DEL  > File >New Task

2. Type: ftp://ftp.f-secure.com/anti-virus/tools/shellfix.reg

3. Click Ok and it will prompt to download shellfix.reg file

4. Click "Run" file. Do not save it on your desktop ... obviously.

5. After it runs, reboot your computer and the problem will be gone
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Expert Comment

by:torimar
ID: 21813771
In my comment above, replace "File  > New Task" by "Task Manager > New Task"


Sorry, I'm not running an English windows version, so sometimes I have to guess the proper English command names.
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by:Adam82
Adam82 earned 20 total points
ID: 21815486
lostsheep1996,

This could be a group policy issue, there are rules in GP I think under [User Configuration > Administrative Tools > Desktop] that could be causing this issue also incase the steps from (PeteJThomas) and (torimar) do not resolve the issue.

Thank you,
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LVL 23

Assisted Solution

by:Mohammed Hamada
Mohammed Hamada earned 20 total points
ID: 21820928
This could be a virus ,,,
Download Hijackthis
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe

Click on "Do a system scan and save a log file" button.
Attach the text from the log file.
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Accepted Solution

by:
lostsheep1996 earned 0 total points
ID: 21869471
Thanks for all your input.
I was able to restore to an earlier point.
Computer is working fine now.
Thanks
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