?
Solved

Computer does not display desktop icons.

Posted on 2008-06-18
6
Medium Priority
?
2,910 Views
Last Modified: 2013-11-22
We have a Dell system in our office. The computer boots up but the desktop icons do not appear and
I can not right click on desktop or the Start button. None works.
0
Comment
Question by:lostsheep1996
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 19

Assisted Solution

by:PeteJThomas
PeteJThomas earned 80 total points
ID: 21813607
Once booted into the 'desktop', can you press Ctrl + Alt + Delete and get the options?

If so select Task Manager > Processes tab, and check for any process called explorer.exe.

If there's one in the list, end it, and restart explorer by Clicking 'File', 'New Task (Run)', and type explorer.exe and press Enter.

If there's no explorer in the list, just move straight on to restarting explorer.

Let me know if the desktop reappears and is functioning properly once you've tried this?

Thanks,

Pete
0
 
LVL 35

Assisted Solution

by:torimar
torimar earned 80 total points
ID: 21813728
Looks like your explorer.exe may be corrupted.

Try CTRL + ALT + DEL > File > New Task > sfc /scannow


If this doesn't work, and you have internet access on that machine, try:

1. CTRL +ALT + DEL  > File >New Task

2. Type: ftp://ftp.f-secure.com/anti-virus/tools/shellfix.reg

3. Click Ok and it will prompt to download shellfix.reg file

4. Click "Run" file. Do not save it on your desktop ... obviously.

5. After it runs, reboot your computer and the problem will be gone
0
 
LVL 35

Expert Comment

by:torimar
ID: 21813771
In my comment above, replace "File  > New Task" by "Task Manager > New Task"


Sorry, I'm not running an English windows version, so sometimes I have to guess the proper English command names.
0
Cyber Threats to Small Businesses (Part 2)

The evolving cybersecurity landscape presents SMBs with a host of new threats to their clients, their data, and their bottom line. In part 2 of this blog series, learn three quick processes Webroot’s CISO, Gary Hayslip, recommends to help small businesses beat modern threats.

 
LVL 1

Assisted Solution

by:Adam82
Adam82 earned 80 total points
ID: 21815486
lostsheep1996,

This could be a group policy issue, there are rules in GP I think under [User Configuration > Administrative Tools > Desktop] that could be causing this issue also incase the steps from (PeteJThomas) and (torimar) do not resolve the issue.

Thank you,
0
 
LVL 24

Assisted Solution

by:Mohammed Hamada
Mohammed Hamada earned 80 total points
ID: 21820928
This could be a virus ,,,
Download Hijackthis
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe

Click on "Do a system scan and save a log file" button.
Attach the text from the log file.
0
 

Accepted Solution

by:
lostsheep1996 earned 0 total points
ID: 21869471
Thanks for all your input.
I was able to restore to an earlier point.
Computer is working fine now.
Thanks
0

Featured Post

When ransomware hits your clients, what do you do?

MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question