Veritas NetBackup Operations Manager Will not see Master Backup Server

When I click on the "Locate" button for a Master Server, I receive this error message "Server "servername" could not be located. Make sure the server is reachable on the network and NetBackup is running.".  The Master Server is on a remote site.  I can ping the Master Server from the Reporting Server, and I can ping the Reporting Server from the Master Server.  We are running NetBackup 6.5.1 on Windows 2003 servers.

Any help would be most appreciated.

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scrathcyboyConnect With a Mentor Commented:
"I've had our network guys check out connectivity and from that perspective things are okay"

I doubt the setup is the same.  If netbackup can connect to site B offsite fine, but not C, I suspect you will (i.e. they will) find the problem is in a different firewall setup (or VPN not working correctly) at site C.  Send them back to check the VPN functions, and make sure the firewall coming into C is not blocking a crucial port that netbackup uses.  That is where the problem will be.
Net Backup is designed for LAN backup.  I doubt it will recognize an "off-site" master server at all.

You might be able to get around this with a site 2 site VPN, which would make the master server appear local, as long as its login was registered with the VPN server at your site, and a drive mapped to it with the server OS.  Then it should appear like a local disk.  Be warned, doing a full server backup over VPN is so slow, you might wish you had not started it, and it can choke your clients internet access, unless on a different pipe than the main internet access.  It also slows down LAN access too, with VPN overhead.
roysonofroyAuthor Commented:
Thanks for your reply.

The Reporting server will recognise an off-site Master Server as it will connect to one at another of our sites.
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so what is the problem then?
roysonofroyAuthor Commented:
The reporting server on site A will connect to a server on site B but will not connect to a server on site C.  I've had our network guys check out connectivity and from that perspective things are okay and they say it must be a software problem with Netbackup
roysonofroyAuthor Commented:
Many thanks for your suggestions - you were partly correct in that the server at site B was configured differently to the one on site C.

I have now fixed this with help from the Netbackup Forums.

The solution was as follows:

From GUI console on the server that will not connect at site C do the following:
Host Properties -> Master Servers -> my Master Server's Properties -> Servers -> Additional Servers
Add NOM server to the list.
Glad you solved it.  Please close question by giving points to best / most helpful answer.
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