Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Veritas NetBackup Operations Manager Will not see Master Backup Server

Posted on 2008-06-18
7
Medium Priority
?
1,116 Views
Last Modified: 2010-05-18
When I click on the "Locate" button for a Master Server, I receive this error message "Server "servername" could not be located. Make sure the server is reachable on the network and NetBackup is running.".  The Master Server is on a remote site.  I can ping the Master Server from the Reporting Server, and I can ping the Reporting Server from the Master Server.  We are running NetBackup 6.5.1 on Windows 2003 servers.

Any help would be most appreciated.

Thanks
Roy
0
Comment
Question by:roysonofroy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 44

Expert Comment

by:scrathcyboy
ID: 21842747
Net Backup is designed for LAN backup.  I doubt it will recognize an "off-site" master server at all.

You might be able to get around this with a site 2 site VPN, which would make the master server appear local, as long as its login was registered with the VPN server at your site, and a drive mapped to it with the server OS.  Then it should appear like a local disk.  Be warned, doing a full server backup over VPN is so slow, you might wish you had not started it, and it can choke your clients internet access, unless on a different pipe than the main internet access.  It also slows down LAN access too, with VPN overhead.
0
 

Author Comment

by:roysonofroy
ID: 21875194
Thanks for your reply.

The Reporting server will recognise an off-site Master Server as it will connect to one at another of our sites.
0
 
LVL 44

Expert Comment

by:scrathcyboy
ID: 21879908
so what is the problem then?
0
Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

 

Author Comment

by:roysonofroy
ID: 21881565
The reporting server on site A will connect to a server on site B but will not connect to a server on site C.  I've had our network guys check out connectivity and from that perspective things are okay and they say it must be a software problem with Netbackup
0
 
LVL 44

Accepted Solution

by:
scrathcyboy earned 750 total points
ID: 21886547
"I've had our network guys check out connectivity and from that perspective things are okay"

I doubt the setup is the same.  If netbackup can connect to site B offsite fine, but not C, I suspect you will (i.e. they will) find the problem is in a different firewall setup (or VPN not working correctly) at site C.  Send them back to check the VPN functions, and make sure the firewall coming into C is not blocking a crucial port that netbackup uses.  That is where the problem will be.
0
 

Author Comment

by:roysonofroy
ID: 21899174
Many thanks for your suggestions - you were partly correct in that the server at site B was configured differently to the one on site C.

I have now fixed this with help from the Netbackup Forums.

The solution was as follows:

From GUI console on the server that will not connect at site C do the following:
Host Properties -> Master Servers -> my Master Server's Properties -> Servers -> Additional Servers
Add NOM server to the list.
0
 
LVL 44

Expert Comment

by:scrathcyboy
ID: 21901360
Glad you solved it.  Please close question by giving points to best / most helpful answer.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question