Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1125
  • Last Modified:

Veritas NetBackup Operations Manager Will not see Master Backup Server

When I click on the "Locate" button for a Master Server, I receive this error message "Server "servername" could not be located. Make sure the server is reachable on the network and NetBackup is running.".  The Master Server is on a remote site.  I can ping the Master Server from the Reporting Server, and I can ping the Reporting Server from the Master Server.  We are running NetBackup 6.5.1 on Windows 2003 servers.

Any help would be most appreciated.

Thanks
Roy
0
roysonofroy
Asked:
roysonofroy
  • 4
  • 3
1 Solution
 
scrathcyboyCommented:
Net Backup is designed for LAN backup.  I doubt it will recognize an "off-site" master server at all.

You might be able to get around this with a site 2 site VPN, which would make the master server appear local, as long as its login was registered with the VPN server at your site, and a drive mapped to it with the server OS.  Then it should appear like a local disk.  Be warned, doing a full server backup over VPN is so slow, you might wish you had not started it, and it can choke your clients internet access, unless on a different pipe than the main internet access.  It also slows down LAN access too, with VPN overhead.
0
 
roysonofroyAuthor Commented:
Thanks for your reply.

The Reporting server will recognise an off-site Master Server as it will connect to one at another of our sites.
0
 
scrathcyboyCommented:
so what is the problem then?
0
NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

 
roysonofroyAuthor Commented:
The reporting server on site A will connect to a server on site B but will not connect to a server on site C.  I've had our network guys check out connectivity and from that perspective things are okay and they say it must be a software problem with Netbackup
0
 
scrathcyboyCommented:
"I've had our network guys check out connectivity and from that perspective things are okay"

I doubt the setup is the same.  If netbackup can connect to site B offsite fine, but not C, I suspect you will (i.e. they will) find the problem is in a different firewall setup (or VPN not working correctly) at site C.  Send them back to check the VPN functions, and make sure the firewall coming into C is not blocking a crucial port that netbackup uses.  That is where the problem will be.
0
 
roysonofroyAuthor Commented:
Many thanks for your suggestions - you were partly correct in that the server at site B was configured differently to the one on site C.

I have now fixed this with help from the Netbackup Forums.

The solution was as follows:

From GUI console on the server that will not connect at site C do the following:
Host Properties -> Master Servers -> my Master Server's Properties -> Servers -> Additional Servers
Add NOM server to the list.
0
 
scrathcyboyCommented:
Glad you solved it.  Please close question by giving points to best / most helpful answer.
0

Featured Post

[Webinar On Demand] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now