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Cumulative security update for internet explorer 7 keeps failing.

Posted on 2008-06-18
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Whenever I try to install the cumulative security update for internet explorer 7 it fails.  I tried downloading the seperate installer off of Microsoft's page and installing it, but it resulted in an error that said "Files from package are incompatible with files on your system."  The machine is a dell optiplex 270 that has windows XP with sp3 on it.  I initially had problems with the continual reboot after installing sp3, but that went away after a reinstall.  Any ideas on how to fix this problem... other than reinstalling XP would be greatly appreciated!!
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Question by:SUNYESF
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by:jcimarron
ID: 21814776
SUNYESF--Which "cumulative security update for IE"?  (KB or MS-08 number)
Are you sure it is not something you have already installed?
What happens if you go to Windows (or Microsoft) Update?  Are you offered this Update?  Can you install it or other updates from there?
Have a look here
http://support.microsoft.com/kb/943144
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Author Comment

by:SUNYESF
ID: 21816387
Its KB947864 and it hasnt been downloaded already.  When I go to microsoft updates it offers it as an update and it automatically downloads even though I tried to custom install and told it not to install the update.  Other updates installed successfully. Tried both fixes on that microsoft forum and neither worked.
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by:jcimarron
jcimarron earned 2000 total points
ID: 21816489
SUNYESF--Have you seen this?  KB947864  has been updated already.  http://support.microsoft.com/kb/947864
Did you run the brief procedure in http://support.microsoft.com/kb/943144  ?
If you do not mind, please go to
C:\Windows  and
Control Panel|Add/Remove|
and look through the lists for KB947864 .  If you find it uninstall it.  You can also look for the KB through Search.  If you find it and delete it, try to reinstall.
Also open C:\Windows|Winupdate.log .  Look for the date of the most recent failure and see what is said, including error code (s).
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Author Comment

by:SUNYESF
ID: 21817098
I ran through both procedures in the microsoft document.  In add/remove programs, KB947864 does not appear and neither does the hotfix.  Here is the section in the windows update log:

2008-06-18      15:42:02:693      2236      380      Handler      :: START ::  Handler: Windows Patch Install
2008-06-18      15:42:02:724      2236      380      Handler      :::::::::
2008-06-18      15:42:02:724      2236      380      Handler        : Updates to install = 1
2008-06-18      15:42:02:724      2236      380      Handler        : Installing update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-18      15:42:02:740      2236      ba0      Handler      Installing with parameters=-q -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
2008-06-18      15:42:07:555      1100      f74      Report      REPORT EVENT: {1D98E2DE-32C9-4DE8-92FA-77A5435C4834}      2008-06-18 15:42:02:552-0400      1      183      101      {18250E7C-B36E-4162-838D-1C4B408D8B73}      102      0      WindowsUpdate      Success      Content Install      Installation Successful: Windows successfully installed the following update: Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366)
2008-06-18      15:42:28:924      2236      ba0      Handler      Install completed with 0x8007f0f1.
2008-06-18      15:42:28:940      2236      380      Handler      FATAL: UH: 0x8007f0f1: InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-18      15:42:28:940      2236      380      Handler        : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x8007f0f1, disabled until reboot = No, reboot required = No
2008-06-18      15:42:28:940      2236      380      Handler      FATAL: UH: 0x8024200b: HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-18      15:42:28:940      2236      380      Handler      :::::::::
2008-06-18      15:42:28:940      2236      380      Handler      ::  END  ::  Handler: Windows Patch Install
2008-06-18      15:42:28:940      2236      380      Handler      :::::::::::::
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by:jcimarron
ID: 21817395
SUNYESF:--
I see no mention of KB947864 in your Winupdate.log.  Can you find references to  KB947864  in the log and report them here.?
Have you tried installing that Update from here
http://www.microsoft.com/downloads/details.aspx?FamilyId=E771EFE8-8881-4F23-B5B0-15651A390BA9&displaylang=en
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Expert Comment

by:jcimarron
ID: 21817467
SUNYESF--Did you see the offer in http://support.microsoft.com/kb/947864
"How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada "
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Author Comment

by:SUNYESF
ID: 21821595
Yes I had tried installing that update from microsoft and it still failed which gave me the error message.  I didn't see that offer for help so I will try that and then get back to you.
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Author Comment

by:SUNYESF
ID: 21845685
called the microsoft help line and talked on the phone for 2 hours.  They cleaned the caches and tried to tweak with some other things but still did not resolve the issue.  I have to call the internet explorer 7 help line specifically to get it fixed.  Will do that today and update.
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by:jcimarron
ID: 21848971
SUNYESF--I look forward to hearing what you learn.
Did you look at http://support.microsoft.com/kb/943144 ?
When I said that I did not see anything about KB947864 in the Winupdate.log, I should have been clearer that the log is very long and that you might find a reference higher or lower on the page.  It is a Notepad page so you can use Edit|Find to look for KB947864.  Unless there is a reference in the log to KB947864 it is difficult to determine a fix.  In fact lack of a reference implies Windows sees no problem.
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Accepted Solution

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SUNYESF earned 0 total points
ID: 21849682
I dont know why I didnt try it in the first place, but I reinstalled internet explorer 7 on top of itself and it fixed the problem.  I was debating whether or not I wanted to call microsoft because it took forever and was painful on Friday and suddenly I thought... I'll just reinstall IE7.  No problems at all downloading the updates.
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