Cumulative security update for internet explorer 7 keeps failing.

Posted on 2008-06-18
Medium Priority
Last Modified: 2013-12-08
Whenever I try to install the cumulative security update for internet explorer 7 it fails.  I tried downloading the seperate installer off of Microsoft's page and installing it, but it resulted in an error that said "Files from package are incompatible with files on your system."  The machine is a dell optiplex 270 that has windows XP with sp3 on it.  I initially had problems with the continual reboot after installing sp3, but that went away after a reinstall.  Any ideas on how to fix this problem... other than reinstalling XP would be greatly appreciated!!
Question by:SUNYESF
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
LVL 50

Expert Comment

ID: 21814776
SUNYESF--Which "cumulative security update for IE"?  (KB or MS-08 number)
Are you sure it is not something you have already installed?
What happens if you go to Windows (or Microsoft) Update?  Are you offered this Update?  Can you install it or other updates from there?
Have a look here

Author Comment

ID: 21816387
Its KB947864 and it hasnt been downloaded already.  When I go to microsoft updates it offers it as an update and it automatically downloads even though I tried to custom install and told it not to install the update.  Other updates installed successfully. Tried both fixes on that microsoft forum and neither worked.
LVL 50

Assisted Solution

jcimarron earned 2000 total points
ID: 21816489
SUNYESF--Have you seen this?  KB947864  has been updated already.  http://support.microsoft.com/kb/947864
Did you run the brief procedure in http://support.microsoft.com/kb/943144  ?
If you do not mind, please go to
C:\Windows  and
Control Panel|Add/Remove|
and look through the lists for KB947864 .  If you find it uninstall it.  You can also look for the KB through Search.  If you find it and delete it, try to reinstall.
Also open C:\Windows|Winupdate.log .  Look for the date of the most recent failure and see what is said, including error code (s).
Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI


Author Comment

ID: 21817098
I ran through both procedures in the microsoft document.  In add/remove programs, KB947864 does not appear and neither does the hotfix.  Here is the section in the windows update log:

2008-06-18      15:42:02:693      2236      380      Handler      :: START ::  Handler: Windows Patch Install
2008-06-18      15:42:02:724      2236      380      Handler      :::::::::
2008-06-18      15:42:02:724      2236      380      Handler        : Updates to install = 1
2008-06-18      15:42:02:724      2236      380      Handler        : Installing update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-18      15:42:02:740      2236      ba0      Handler      Installing with parameters=-q -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
2008-06-18      15:42:07:555      1100      f74      Report      REPORT EVENT: {1D98E2DE-32C9-4DE8-92FA-77A5435C4834}      2008-06-18 15:42:02:552-0400      1      183      101      {18250E7C-B36E-4162-838D-1C4B408D8B73}      102      0      WindowsUpdate      Success      Content Install      Installation Successful: Windows successfully installed the following update: Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366)
2008-06-18      15:42:28:924      2236      ba0      Handler      Install completed with 0x8007f0f1.
2008-06-18      15:42:28:940      2236      380      Handler      FATAL: UH: 0x8007f0f1: InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-18      15:42:28:940      2236      380      Handler        : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x8007f0f1, disabled until reboot = No, reboot required = No
2008-06-18      15:42:28:940      2236      380      Handler      FATAL: UH: 0x8024200b: HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-18      15:42:28:940      2236      380      Handler      :::::::::
2008-06-18      15:42:28:940      2236      380      Handler      ::  END  ::  Handler: Windows Patch Install
2008-06-18      15:42:28:940      2236      380      Handler      :::::::::::::
LVL 50

Expert Comment

ID: 21817395
I see no mention of KB947864 in your Winupdate.log.  Can you find references to  KB947864  in the log and report them here.?
Have you tried installing that Update from here
LVL 50

Expert Comment

ID: 21817467
SUNYESF--Did you see the offer in http://support.microsoft.com/kb/947864
"How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada "

Author Comment

ID: 21821595
Yes I had tried installing that update from microsoft and it still failed which gave me the error message.  I didn't see that offer for help so I will try that and then get back to you.

Author Comment

ID: 21845685
called the microsoft help line and talked on the phone for 2 hours.  They cleaned the caches and tried to tweak with some other things but still did not resolve the issue.  I have to call the internet explorer 7 help line specifically to get it fixed.  Will do that today and update.
LVL 50

Expert Comment

ID: 21848971
SUNYESF--I look forward to hearing what you learn.
Did you look at http://support.microsoft.com/kb/943144 ?
When I said that I did not see anything about KB947864 in the Winupdate.log, I should have been clearer that the log is very long and that you might find a reference higher or lower on the page.  It is a Notepad page so you can use Edit|Find to look for KB947864.  Unless there is a reference in the log to KB947864 it is difficult to determine a fix.  In fact lack of a reference implies Windows sees no problem.

Accepted Solution

SUNYESF earned 0 total points
ID: 21849682
I dont know why I didnt try it in the first place, but I reinstalled internet explorer 7 on top of itself and it fixed the problem.  I was debating whether or not I wanted to call microsoft because it took forever and was painful on Friday and suddenly I thought... I'll just reinstall IE7.  No problems at all downloading the updates.

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question