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"file cannot be created" message when trying to use mail

Posted on 2008-06-18
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Last Modified: 2013-12-18
Hello lotus gurus I hope you can help me.  My Boss is having problems with his email.  The problem started when he tried to send a message and got this error: "Cannot Save Image to Disk."

I looked up the information in these threads:
http://www-10.lotus.com/ldd/46dom.nsf/Search?SearchView&Query=cann%3Ft%20and%20save%20and%20image%20and%20disk&SearchOrder=0&Start=1&Count=100
 and ended up changing /File/Mobile/Edit locaton /Mail tab /Format messages to internet locations to lotus notes rich text and got the same results.

I changed it back to MIME  and now I get a different error when I tries to open a message or create a message in his inbox.  
The message is:  "File can not be created."

I am fairly new to lotus notes but I am sure a setting someplace has been changed.  I have gone through the suggestions in this thread: http://www.tek-tips.com/viewthread.cfm?qid=418134
but still get the same results.

The PC is running WinXP Pro SP2.  Our lotus notes mail files are kept on the server.  I'm afraid to replicate or move anything without guidance as I don't want to lose his mail or damage it further.

Any and all help is greatly appreciated!

Thanks,

Maureen
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Question by:maureen99
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Expert Comment

by:fgrushevsky
ID: 21815621
this was a version 5.0.x issue, it was fixed in 6.x and later releases.
Why are you running version 5? can you upgrade to 6.5.x or 7?
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Author Comment

by:maureen99
ID: 21816116
I did see an article saying it was fixed in notes 6 so I guess this is an issue in notes 5 that was never fixed?

At any rate,  we are a non-profit and don't have much to spend.  When I started here in January, they were using notes 5.  We are going to upgrade to notes 7 withing the month however.  Hopefully life will be much better then!

Thanks,
Maureen





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Accepted Solution

by:
maureen99 earned 0 total points
ID: 21816159
Update:

Looks like the mail is working now.

I ran
 load compact -B -s 10 d:\lotus\domino\data\mail\mailfile.nsf
load fixup d:\lotus\domino\data\mail\mailfile.nsf -F
load updall d:\lotus\domino\data\mail\mailfile.nsf -R -X

and cleared some space on his hard drive, although he had 10 gigs free.
so far he is sending and receiving mail without any errors now.

Thanks,

Maureen

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