Solved

"file cannot be created" message when trying to use mail

Posted on 2008-06-18
3
3,572 Views
Last Modified: 2013-12-18
Hello lotus gurus I hope you can help me.  My Boss is having problems with his email.  The problem started when he tried to send a message and got this error: "Cannot Save Image to Disk."

I looked up the information in these threads:
http://www-10.lotus.com/ldd/46dom.nsf/Search?SearchView&Query=cann%3Ft%20and%20save%20and%20image%20and%20disk&SearchOrder=0&Start=1&Count=100
 and ended up changing /File/Mobile/Edit locaton /Mail tab /Format messages to internet locations to lotus notes rich text and got the same results.

I changed it back to MIME  and now I get a different error when I tries to open a message or create a message in his inbox.  
The message is:  "File can not be created."

I am fairly new to lotus notes but I am sure a setting someplace has been changed.  I have gone through the suggestions in this thread: http://www.tek-tips.com/viewthread.cfm?qid=418134
but still get the same results.

The PC is running WinXP Pro SP2.  Our lotus notes mail files are kept on the server.  I'm afraid to replicate or move anything without guidance as I don't want to lose his mail or damage it further.

Any and all help is greatly appreciated!

Thanks,

Maureen
0
Comment
Question by:maureen99
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 17

Expert Comment

by:fgrushevsky
ID: 21815621
this was a version 5.0.x issue, it was fixed in 6.x and later releases.
Why are you running version 5? can you upgrade to 6.5.x or 7?
0
 

Author Comment

by:maureen99
ID: 21816116
I did see an article saying it was fixed in notes 6 so I guess this is an issue in notes 5 that was never fixed?

At any rate,  we are a non-profit and don't have much to spend.  When I started here in January, they were using notes 5.  We are going to upgrade to notes 7 withing the month however.  Hopefully life will be much better then!

Thanks,
Maureen





0
 

Accepted Solution

by:
maureen99 earned 0 total points
ID: 21816159
Update:

Looks like the mail is working now.

I ran
 load compact -B -s 10 d:\lotus\domino\data\mail\mailfile.nsf
load fixup d:\lotus\domino\data\mail\mailfile.nsf -F
load updall d:\lotus\domino\data\mail\mailfile.nsf -R -X

and cleared some space on his hard drive, although he had 10 gigs free.
so far he is sending and receiving mail without any errors now.

Thanks,

Maureen

0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

  In today’s Arena we can’t imagine our lives without Internet as we are highly used to of it. If we consider our life style just for only 2 min we found that face to face communication is swapped by e-communication.  Every Where from Works place to…
Notes Document Link used by IBM Notes is a link file which aids in the sharing of links to documents in email and webpages. The posts describe the importance and steps to create a Lotus Notes NDL file in brief.
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question