Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Symantec Backup Exec 12 installed on Microsoft Windows 2008 server can't see resources

Posted on 2008-06-18
9
Medium Priority
?
2,827 Views
Last Modified: 2013-12-01
I have installed Backup Exec 12 on a Windows 2008 server and have run live update.  I did not get any errors during the install.  When I went to create a backup to disk folder the software couldn't see any local drives.  When I went to creat a backup job there is nothing listed under all resources.  This is a domain controller and an Exchange server.  As a test I unintalled on the 2008 server and installed on my other server which is also a DC and an Exchange server.  I installed the remote agent on the 2008 server.  In this scenaraeo I can browse the 2003 server just fine but when I attempt to attach to the 2008 server I get an access denied error.  The service account that I am using worked fine previously with BE 9.1.  I have not been able to find anything on the Symantec site.
0
Comment
Question by:ktylman
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 24

Expert Comment

by:ryansoto
ID: 21816027
Check the first things like a firewall or antivirus software that may prevent access to backup exec
shut off those related services off and retest
0
 

Author Comment

by:ktylman
ID: 21816898
I had already disabled the firewall.   The AV is Symantec End Point Protection which is supposed to be compatible.  However I disabled that service and restarted the BE services and am still not able to see any resources.  I have also disabled Internet Explorer Enhanced Security Configuration for all users.  No luck.
0
 
LVL 24

Expert Comment

by:ryansoto
ID: 21817033
While I am out of ideas, the end point protection is a crap product (i know because I had it)
it has a known issue with memory leak causing the server to lock.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 6

Expert Comment

by:dnudelman
ID: 21817049
Try checking the user account that is running the service.
Use a admin account.
0
 

Author Comment

by:ktylman
ID: 21817072
It is a domain admin account.
0
 
LVL 6

Expert Comment

by:dnudelman
ID: 21817092
also post your problem on symantec's forum

https://forums.symantec.com/syment?category.id=be12

It is very hard to get things documented there.
0
 

Accepted Solution

by:
ktylman earned 0 total points
ID: 21868554
Symantec was no help.  Big surprise.  I figured it out.  I had to manually give the server account the "log on as a batch file" right in the DC's default GP.
0
 
LVL 1

Expert Comment

by:fco_jimenez
ID: 22354106
Yes, it worked for me. In my case I needed to temporarily install the Backup Exec 11d remote agent in a Windows 2008 server and got the same issue. As soon as I added the backup exec user to the Default Domain COntroller Security Settings, Log on as a batch job, I was able to access the directories. Thanks!
0
 

Expert Comment

by:marccaruso
ID: 23842874
This was exactly the fix.  Thanks ktylman!  I think Symantec Support needs a subscription to E.X.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
Suggested Courses

927 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question