Solved

Symantec Backup Exec 12 installed on Microsoft Windows 2008 server can't see resources

Posted on 2008-06-18
9
2,817 Views
Last Modified: 2013-12-01
I have installed Backup Exec 12 on a Windows 2008 server and have run live update.  I did not get any errors during the install.  When I went to create a backup to disk folder the software couldn't see any local drives.  When I went to creat a backup job there is nothing listed under all resources.  This is a domain controller and an Exchange server.  As a test I unintalled on the 2008 server and installed on my other server which is also a DC and an Exchange server.  I installed the remote agent on the 2008 server.  In this scenaraeo I can browse the 2003 server just fine but when I attempt to attach to the 2008 server I get an access denied error.  The service account that I am using worked fine previously with BE 9.1.  I have not been able to find anything on the Symantec site.
0
Comment
Question by:ktylman
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 24

Expert Comment

by:ryansoto
ID: 21816027
Check the first things like a firewall or antivirus software that may prevent access to backup exec
shut off those related services off and retest
0
 

Author Comment

by:ktylman
ID: 21816898
I had already disabled the firewall.   The AV is Symantec End Point Protection which is supposed to be compatible.  However I disabled that service and restarted the BE services and am still not able to see any resources.  I have also disabled Internet Explorer Enhanced Security Configuration for all users.  No luck.
0
 
LVL 24

Expert Comment

by:ryansoto
ID: 21817033
While I am out of ideas, the end point protection is a crap product (i know because I had it)
it has a known issue with memory leak causing the server to lock.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 6

Expert Comment

by:dnudelman
ID: 21817049
Try checking the user account that is running the service.
Use a admin account.
0
 

Author Comment

by:ktylman
ID: 21817072
It is a domain admin account.
0
 
LVL 6

Expert Comment

by:dnudelman
ID: 21817092
also post your problem on symantec's forum

https://forums.symantec.com/syment?category.id=be12

It is very hard to get things documented there.
0
 

Accepted Solution

by:
ktylman earned 0 total points
ID: 21868554
Symantec was no help.  Big surprise.  I figured it out.  I had to manually give the server account the "log on as a batch file" right in the DC's default GP.
0
 
LVL 1

Expert Comment

by:fco_jimenez
ID: 22354106
Yes, it worked for me. In my case I needed to temporarily install the Backup Exec 11d remote agent in a Windows 2008 server and got the same issue. As soon as I added the backup exec user to the Default Domain COntroller Security Settings, Log on as a batch job, I was able to access the directories. Thanks!
0
 

Expert Comment

by:marccaruso
ID: 23842874
This was exactly the fix.  Thanks ktylman!  I think Symantec Support needs a subscription to E.X.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question