Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Symantec Backup Exec 12 installed on Microsoft Windows 2008 server can't see resources

Posted on 2008-06-18
9
Medium Priority
?
2,828 Views
Last Modified: 2013-12-01
I have installed Backup Exec 12 on a Windows 2008 server and have run live update.  I did not get any errors during the install.  When I went to create a backup to disk folder the software couldn't see any local drives.  When I went to creat a backup job there is nothing listed under all resources.  This is a domain controller and an Exchange server.  As a test I unintalled on the 2008 server and installed on my other server which is also a DC and an Exchange server.  I installed the remote agent on the 2008 server.  In this scenaraeo I can browse the 2003 server just fine but when I attempt to attach to the 2008 server I get an access denied error.  The service account that I am using worked fine previously with BE 9.1.  I have not been able to find anything on the Symantec site.
0
Comment
Question by:ktylman
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 24

Expert Comment

by:ryansoto
ID: 21816027
Check the first things like a firewall or antivirus software that may prevent access to backup exec
shut off those related services off and retest
0
 

Author Comment

by:ktylman
ID: 21816898
I had already disabled the firewall.   The AV is Symantec End Point Protection which is supposed to be compatible.  However I disabled that service and restarted the BE services and am still not able to see any resources.  I have also disabled Internet Explorer Enhanced Security Configuration for all users.  No luck.
0
 
LVL 24

Expert Comment

by:ryansoto
ID: 21817033
While I am out of ideas, the end point protection is a crap product (i know because I had it)
it has a known issue with memory leak causing the server to lock.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 6

Expert Comment

by:dnudelman
ID: 21817049
Try checking the user account that is running the service.
Use a admin account.
0
 

Author Comment

by:ktylman
ID: 21817072
It is a domain admin account.
0
 
LVL 6

Expert Comment

by:dnudelman
ID: 21817092
also post your problem on symantec's forum

https://forums.symantec.com/syment?category.id=be12

It is very hard to get things documented there.
0
 

Accepted Solution

by:
ktylman earned 0 total points
ID: 21868554
Symantec was no help.  Big surprise.  I figured it out.  I had to manually give the server account the "log on as a batch file" right in the DC's default GP.
0
 
LVL 1

Expert Comment

by:fco_jimenez
ID: 22354106
Yes, it worked for me. In my case I needed to temporarily install the Backup Exec 11d remote agent in a Windows 2008 server and got the same issue. As soon as I added the backup exec user to the Default Domain COntroller Security Settings, Log on as a batch job, I was able to access the directories. Thanks!
0
 

Expert Comment

by:marccaruso
ID: 23842874
This was exactly the fix.  Thanks ktylman!  I think Symantec Support needs a subscription to E.X.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
Resolving an irritating Remote Desktop connection that stops your saved credentials from being used.
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

575 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question