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Symantec Backup Exec 12 installed on Microsoft Windows 2008 server can't see resources

Posted on 2008-06-18
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Last Modified: 2013-12-01
I have installed Backup Exec 12 on a Windows 2008 server and have run live update.  I did not get any errors during the install.  When I went to create a backup to disk folder the software couldn't see any local drives.  When I went to creat a backup job there is nothing listed under all resources.  This is a domain controller and an Exchange server.  As a test I unintalled on the 2008 server and installed on my other server which is also a DC and an Exchange server.  I installed the remote agent on the 2008 server.  In this scenaraeo I can browse the 2003 server just fine but when I attempt to attach to the 2008 server I get an access denied error.  The service account that I am using worked fine previously with BE 9.1.  I have not been able to find anything on the Symantec site.
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Question by:ktylman
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9 Comments
 
LVL 24

Expert Comment

by:ryansoto
ID: 21816027
Check the first things like a firewall or antivirus software that may prevent access to backup exec
shut off those related services off and retest
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Author Comment

by:ktylman
ID: 21816898
I had already disabled the firewall.   The AV is Symantec End Point Protection which is supposed to be compatible.  However I disabled that service and restarted the BE services and am still not able to see any resources.  I have also disabled Internet Explorer Enhanced Security Configuration for all users.  No luck.
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LVL 24

Expert Comment

by:ryansoto
ID: 21817033
While I am out of ideas, the end point protection is a crap product (i know because I had it)
it has a known issue with memory leak causing the server to lock.
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LVL 6

Expert Comment

by:dnudelman
ID: 21817049
Try checking the user account that is running the service.
Use a admin account.
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Author Comment

by:ktylman
ID: 21817072
It is a domain admin account.
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LVL 6

Expert Comment

by:dnudelman
ID: 21817092
also post your problem on symantec's forum

https://forums.symantec.com/syment?category.id=be12

It is very hard to get things documented there.
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Accepted Solution

by:
ktylman earned 0 total points
ID: 21868554
Symantec was no help.  Big surprise.  I figured it out.  I had to manually give the server account the "log on as a batch file" right in the DC's default GP.
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LVL 1

Expert Comment

by:fco_jimenez
ID: 22354106
Yes, it worked for me. In my case I needed to temporarily install the Backup Exec 11d remote agent in a Windows 2008 server and got the same issue. As soon as I added the backup exec user to the Default Domain COntroller Security Settings, Log on as a batch job, I was able to access the directories. Thanks!
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Expert Comment

by:marccaruso
ID: 23842874
This was exactly the fix.  Thanks ktylman!  I think Symantec Support needs a subscription to E.X.
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