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Find not working in Outlook 2003

Posted on 2008-06-18
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Last Modified: 2011-10-19
In Outlook 2003, if I go to the Contacts area, all my contacts are listed normally. Among the contacts there is Jane Doe, but if I go up to the Find field, and type in Jane Doe, the search turns up nothing.

Any idea why this might be?
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Question by:newgentechnologies
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by:sadburger
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Is the search only not working for specific people listed in your contacts, or are you unable to find any of the entries?
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by:Newkid34
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newgentechnologies:

Did you try deleting and remaking the account, that usually resets the profile.
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by:war1
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Hello newgentechnologies,

The solutions in this EE question may may help you
http://www.experts-exchange.com/Apple/Software/Q_22434598.html

Hope this helps!
war1
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by:newgentechnologies
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War1, all I could extrapolate from that question is that the best way to solve the issue, is to add Outlook.exe as an exception in Windows Firewall? Seems a bit.
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by:Newkid34
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any new programs installed recently newgen?
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by:newgentechnologies
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No new programs have been installed. There might of been some Microsoft updates, but thats about it.
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by:war1
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newgentechnologies,

Check if a program running in the background is interfering with Outlook. Disable firewall, all security programs including antivirus and antispyware, toolbar programs like Google and Yahoo toolbars, and other programs running at startup. Disable one at a time and test.
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by:kieran_b
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Instead of searching for Jane Doe - what if you search for Jane, does that make her show up?

Do you have multiple contacts folders?
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by:rakeshmiglani
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are you able to search the contacts using the advanced find feature?
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by:newgentechnologies
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Kieran, searching for Jane doesn't help either. And yes, there are about 8 contacts folders.
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by:war1
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newgentechnologies,

Did you check if a program running in the background is interfering with Outlook, as I suggested above?
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Author Comment

by:newgentechnologies
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Still haven't checked that war1, the issue is with a customer, so I have to test on her time.
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by:rakeshmiglani
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does advanced find work in outlook?
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by:newgentechnologies
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Rakesh, I'm getting the customer to try shortly.
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by:newgentechnologies
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Result: Advanced Find works perfectly!
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by:rakeshmiglani
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by:newgentechnologies
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Rakesh, where can I get that tool you speak of? I need to be able to install it on my customer's PC/
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by:rakeshmiglani
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not sure if i have it around. give me around 30 minutes. will have to check my tools archive for this.
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by:rakeshmiglani
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i have attached the file. unzip the attachment and the rename the files

rename CheckType.txt to CheckType.exe
rename msvcp71.txt to msvcp71.dll
rename msvcr71.txt to msvcr71.dll
ContactCheckTypes.zip
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Author Comment

by:newgentechnologies
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I ran that program, attempted the checktype "Contacts" syntax, tried the user, still is not solved.

Any other suggestions?
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Author Comment

by:newgentechnologies
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Anyone have anything else to add to this? Still don't have a solve, even after running that program Rakesh suggested. Maybe I'm using incorrect command?
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by:rakeshmiglani
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the link to my other question has the correct syntax mentioned. if the tool did not work in this case then maybe there is something else which the tool is not designed to resolve.
did you try to re-create one of the contacts folder?
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Accepted Solution

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newgentechnologies earned 0 total points
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We ended up just rebuilding the user's address list as well as user account, turned out there was user account corruption issues affecting the global address lists.
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