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Find not working in Outlook 2003

Posted on 2008-06-18
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Last Modified: 2011-10-19
In Outlook 2003, if I go to the Contacts area, all my contacts are listed normally. Among the contacts there is Jane Doe, but if I go up to the Find field, and type in Jane Doe, the search turns up nothing.

Any idea why this might be?
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Question by:newgentechnologies
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23 Comments
 
LVL 5

Expert Comment

by:sadburger
ID: 21815740
Is the search only not working for specific people listed in your contacts, or are you unable to find any of the entries?
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Expert Comment

by:Newkid34
ID: 21815852
newgentechnologies:

Did you try deleting and remaking the account, that usually resets the profile.
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LVL 97

Expert Comment

by:war1
ID: 21816169
Hello newgentechnologies,

The solutions in this EE question may may help you
http://www.experts-exchange.com/Apple/Software/Q_22434598.html

Hope this helps!
war1
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Author Comment

by:newgentechnologies
ID: 21816309
War1, all I could extrapolate from that question is that the best way to solve the issue, is to add Outlook.exe as an exception in Windows Firewall? Seems a bit.
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Expert Comment

by:Newkid34
ID: 21816360
any new programs installed recently newgen?
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Author Comment

by:newgentechnologies
ID: 21816384
No new programs have been installed. There might of been some Microsoft updates, but thats about it.
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LVL 97

Expert Comment

by:war1
ID: 21816402
newgentechnologies,

Check if a program running in the background is interfering with Outlook. Disable firewall, all security programs including antivirus and antispyware, toolbar programs like Google and Yahoo toolbars, and other programs running at startup. Disable one at a time and test.
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LVL 25

Expert Comment

by:kieran_b
ID: 21818540
Instead of searching for Jane Doe - what if you search for Jane, does that make her show up?

Do you have multiple contacts folders?
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21820286
are you able to search the contacts using the advanced find feature?
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Author Comment

by:newgentechnologies
ID: 21822956
Kieran, searching for Jane doesn't help either. And yes, there are about 8 contacts folders.
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Expert Comment

by:war1
ID: 21823098
newgentechnologies,

Did you check if a program running in the background is interfering with Outlook, as I suggested above?
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Author Comment

by:newgentechnologies
ID: 21823139
Still haven't checked that war1, the issue is with a customer, so I have to test on her time.
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21823260
does advanced find work in outlook?
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Author Comment

by:newgentechnologies
ID: 21823310
Rakesh, I'm getting the customer to try shortly.
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Author Comment

by:newgentechnologies
ID: 21824119
Result: Advanced Find works perfectly!
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21824136
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Author Comment

by:newgentechnologies
ID: 21824161
Rakesh, where can I get that tool you speak of? I need to be able to install it on my customer's PC/
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21824198
not sure if i have it around. give me around 30 minutes. will have to check my tools archive for this.
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21824326
i have attached the file. unzip the attachment and the rename the files

rename CheckType.txt to CheckType.exe
rename msvcp71.txt to msvcp71.dll
rename msvcr71.txt to msvcr71.dll
ContactCheckTypes.zip
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Author Comment

by:newgentechnologies
ID: 21848584
I ran that program, attempted the checktype "Contacts" syntax, tried the user, still is not solved.

Any other suggestions?
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Author Comment

by:newgentechnologies
ID: 21876019
Anyone have anything else to add to this? Still don't have a solve, even after running that program Rakesh suggested. Maybe I'm using incorrect command?
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21885209
the link to my other question has the correct syntax mentioned. if the tool did not work in this case then maybe there is something else which the tool is not designed to resolve.
did you try to re-create one of the contacts folder?
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Accepted Solution

by:
newgentechnologies earned 0 total points
ID: 22479633
We ended up just rebuilding the user's address list as well as user account, turned out there was user account corruption issues affecting the global address lists.
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