asked on

Cannot update office 2003 and other microsoft updates as well

Can any one help updates will not install on office 2003 error code 0800 70643.

I've tried all possible ways, have uninstalled reintalled and even tried to change the registry value as well, by Removing the following registry keys may reset customized user=20
settings for your Microsoft Office programs.
=20

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0=20

Tried all microsoft's update myself and I get this update cannot be applied and again get the same error error code 0800 70643.
Important -: Seems to be related to the problems I have with updating if I save the
critical updates to desktop and then try to install manually I get the
message this update cannot be applied.

Owing of this and I am having problems with the internet freezing and
not responding due to not installing the updates

Please help me if possible.

Thanks in advance.

Shiv..

bobsegrest

Hello rmallach,

What operating system are you having this problem on?

Bob Segrest

rmallach

ASKER

XP SP 3

bobsegrest

Hello rmallach,

I did some leg work and would like to suggest a few things...

First, check the Windows Update log and see if it give you any more useful information...(C:\WINDOWS\WindowsUpdate.log)

One thing that can cause this problem is an over zealous registry cleaning tool. If the path defined for the installation files gets messed up you could see this problem. Take a look at the following article for instructions on how to fix the registry.

http://support.microsoft.com/?id=884298

It may be a great deal easier and certainly a lot safer to simply uninstall Office 2003, reinstall it and apply the updates.

Bob Segrest, PMP
MCITP, Microsoft Project Blackbelt

rmallach

ASKER

Dear Bob,

Thanks for your suggestions, I've tried to uninstall and reinstall office 2003 but no luck again.

If you could pls let me know "Is it possible to install office from the Internet and activate it with my product key?

Your response will be higly appreciated.

Thanks

Shiv...

Jim P.

Couple of things to check:

What userid is logged in when installing? Is it in the administrators group?

How are you doing the install -- from the console or remotely?

It should write a log file somewhere with errors in them, can you post them?

rmallach

ASKER

Dear jimpen,

Thanks for your prompt response.

I am logged in by administrators profile.

I am sorry what do you mean by how I am installing? I've CD and installing by the same however updates are being done from the Internet, which is my main problem also. I can't update office 2003.and so any microsoft update.

where do I found these log file when it is being written?

Thanks

Shiv..

ASKER CERTIFIED SOLUTION

bobsegrest

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bobsegrest

Hello Shiv,

The log file that jimpen is referring to is probably C:\WINDOWS\WindowsUpdate.log

Bob Segrest, PMP
MCITP, Microsoft Project Blackbelt

Jim P.

Most updates come in 2 flavors, Internet install and redistributable.

If you go to the http://www.microsoft.com/downloads/Search.aspx?displaylang=en page and see if you can find the redistributable version which is the whole package and you aren't relying on the internet.

Also check that your Windows Installer is 3.1

Download for that is: http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en

If you open a windows explorer and type %temp% in the address bar, it should take you to where the log files are written. Look for a current date/time on the files.

rmallach

ASKER

Office 2003 pro is the edition I am using have had the edition for three
years and it worked fine have had some viruses and use avg anti virus
Office cd is an oem version supplied with the pc
All updating has been ok until around august last year and after that I
could not install updates when this present batch was released.

Normally I use nero to copy discs for my fishing business.
Tried to copy a disc using the windows disc copy software and it does not
work for some reason may be a possibility there is a file missing somewhere
on the registry but I have not been able to find any missing files

Thanks

Shiv..

Jim P.

The other thing to check is if you have a firewall up and running.

We have one that looks like you downloaded/installed fine, but it will corrupt the installer because it sees exe/dll/etc files in the cabinet file.

rmallach

ASKER

Dear Jimpen,

I am sending you the log file you asked for before pls find the same, though I've considered the facts Bob has suggested yet lets give a try atleast..

Attachment is below..

Thanks

Shiv..
windows.update.txt

Jim P.

Looking at the file I found this:
-----------------------------------------------------------
21:43:36:453 708 e18 EEHndlr WARNING: Failed to populate ServiceStartup entries in Cache: error 0x80070002
-----------------------------------------------------------
on line 105. Doing a search popped this first on the list.
-----------------------------------------------------------
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=6acf0fe9-2379-48cd-812e-e46a9271cb03&p=1
-----------------------------------------------------------

Try the steps in there and see if any of it works.

txgirl06

bobsegrest his solution at the address with 884298 Id # 21821985 worked perfectly for me. Did not have to re-install just corrected the registry as he suggested.
Thank you so much! Worked wonders!
Very grateful!