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JPG attachments removed from e-mails in Outlook. Viewable in OWA and on blackberry.

Posted on 2008-06-18
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Last Modified: 2010-05-18
Hi, simple enough. My boss received an e-mail yesterday with a .jpg attachment. The attachment does not appear in Outlook, but does show up on his blackberry, and is also visible in OWA. He forwarded the message to me, and the symptoms are the same. We are running Outlook 2007 with Exchange 2007. How can I make it so that a benign attachment such as this is not removed without any option to show it?

Thanks.
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Question by:Ivrnet
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coolsport00 earned 500 total points
ID: 21816024
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by:Ivrnet
ID: 21817923
There's no way to do it without editing the registry?
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Expert Comment

by:coolsport00
ID: 21818116
Not that I can find; what I tend to do is have users change the file extension to ".txt" before sending any attachments.

I did find some 3rd party tools you may want to try; looks harmless, but may want to test before using in production. (Outlook 2003/2007 Addin; see: http://www.thecodeking.co.uk/2008/03/outlookunlocker-unlock-blocked.html)

And, I found the Microsoft article describing the same scenario as the 2 URLs I previously posted:
http://support.microsoft.com/kb/829982

I'm sorry...I know it's frustrating...I agree; WE should have the choice.

Regards.
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Expert Comment

by:coolsport00
ID: 21818135
Here's a more descriptive MS article on what specifically is blocked:
http://office.microsoft.com/en-us/outlook/HA012299521033.aspx
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Author Comment

by:Ivrnet
ID: 21823801
Thanks for your help. I've advised him to use OWA in this situation, since it seems to be fairly unusual. Only appears to happen when it's an embedded JPG, attached ones come through fine.
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