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Duplicating Print Job

Posted on 2008-06-18
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Last Modified: 2010-04-21
We have a print server on a domain controller and domain clients are printing through it . We are using Liaison Messenger to generate our shipping invoices. However we seem to be experiencing some problems with the print job printing the same invoices twice and in some cases three times. Also if someone sends a document from Great Plains at the same time that invoices are printing, then their document is just a jumble of garbage printing in the middle of the print job. We do not have this problem with any print jobs but this one. We have asked that no one send anything to the printer until the job is complete...hoping to resolve this issue without any results.  This problem has been with us for a while and I have read and re-read manuals for Liaison and the Savin printer which both resulted in a good nap! A co-worker had previous attmpted to resolve but he finally gave up!

Informative facts - printer is a Savin 8030 PCL5e, server is SBS2003, Great Plains 9, SQL2000 and Liasion 3.0. Any help that anyone can offer is greatly appreciated.
Thanks for your time.
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Question by:caffiene
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7 Comments
 
LVL 12

Expert Comment

by:alikaz3
ID: 21816120
Do you have the printer shared through a server? Or are the client computers connecting to it via the IP of the printer?
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Author Comment

by:caffiene
ID: 21816209
Shared through the server
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LVL 12

Accepted Solution

by:
alikaz3 earned 375 total points
ID: 21816372
K thought I would mention that, I observed a network using direct IP connections that would constantly crash the copier. Routing through a spooler solved the issue. I would try adding the printer to a workstation via direct IP, and sharing it. Now you have a different sharename that you can try this out on. You can then isolate the issue down to it being the copier itself, or the server hosting it.
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Author Comment

by:caffiene
ID: 21816975
Ok I will give that a try.  The invoices have already printed for today.....no duplicates so far, but who knows what tomorrow will bring. I will keep testing today and see what happens. This has been a rather diffcult thing to figure out, I have thought that I had resolved this several times in the past, but after a couple of days or a week, someone would submit a print job while the invoices were printing and the duplication would begin again. The weirdest thing is that the invoices will finish printing and within 2-5 minutes later the invoices will print again.
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LVL 12

Expert Comment

by:alikaz3
ID: 21822782
That is really wierd. I am pointing my finger at the server making duplicates. Let me know when you can try that out!
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Author Comment

by:caffiene
ID: 21826437
That seems to be the answer. I tested several times yesterday and this morning...No duplicates! And when the user printed them today...still No Duplicates. I think this may be the answer. Thanks for help!
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Author Closing Comment

by:caffiene
ID: 31468526
Really appreciate your time on my printing puzzle!
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