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Send email address has "www" in the title [shows FQDN]

This might be quite simple, but I can't figure it out by poking around Exchange System Manager.

I have Exchange 2003 on SBS R2 which is connecting to my ISP mail server and sending/receiving mail through the POP Connector. The sent email address contains the word "www" after the @. An example:

user@www.domain.com

When people try to reply they get error messages back saying it cannot be delivered. The question is, how do I shift the www out of the email address that is being sent.
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AdoBeebo
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AdoBeebo
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3 Solutions
 
Andres PeralesCommented:
I would check you receipt update policies and make sure that there is no www in your email addresses for the domain...
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tigermattCommented:
Have you checked that the email address is correctly configured in the recipient policy?
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AdoBeeboAuthor Commented:
I think that's it. I looked in the Exchange System Manager under Recipients\Recipients Policy and there was nothing set. So I created a default policy and under SMTP for my .com domain it said @www.domain.com. I edited this value to "@domain.com" and I've sent a test email. Just waiting to see what comes back.
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tigermattCommented:
Best of luck!
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Andres PeralesCommented:
you will need to force an update for all your users to get the policie change, and you will also have to manually go into each one of your users and remove the old one that got added there...make sure the one without the www is not set as the reply to default.  that would be the capitalized SMTP next to the entry
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AdoBeeboAuthor Commented:
Thanks for your help. I've split the points because peralesa's answer put me on the right track before I read tigermatt, but tigermatt had the correct solution. peralesa's final comment was also relevant and has made the difference. I think I should make that clear in case anyone else has the same problem in future. Thank you both for your time and help.
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