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error ""Outlook is trying to retrieve data from the Microsoft Exchange Server."

Posted on 2008-06-18
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Last Modified: 2012-05-05
Hello,

I am an Automation Tech over many WindowsXP Pro machines.  They are on a Windows2003 Server.  One of the machines is having trouble using the MS Outlook to send email's with attachments.  The following error message appears, "Outlook is retrieving data from the Microsoft Exchange Server server_name. ."

This is the error when trying to send a file with a 2mb size video attachment.  Sent a smaller attachment, just a text document and it went just fine.  No restrictions are put on the account that our Networkers know about to limit the size of attachment that can be sent.  And I know 2mb's is okay because it was in an email as an attachment from a fellow co-worker.

please advise as to possible resolution.

Thanks for ideas and comments!

zbox

Already tried putting this computer onto another lan cable but problem still exist.  Also checked all the known OE settings and that looks fine.  This account has already been deleted and resetup more then once, that does not resolve the issue.  
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Question by:zbox
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Expert Comment

by:Jared Luker
ID: 21817639
Lots of things can cause this.  Congestion on the network... overloaded exchange server... overloaded switches/routers... etc.

Does it do the same thing when there is not so much going happening on the network?  

Install QCheck and see what kind of throughput you are getting between the client and the exchange server.  It sounds like you are getting bottlenecked somewhere.
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Expert Comment

by:coolsport00
ID: 21818440
"jared_luker" is correct, it really could be about anything.

I would really have the Exchange Admin (if it isn't you) check the mail size limits to verify that isn't the issue. If a smaller attachment works, then that may be the issue. 2MB is quite large to be sending. Yes, I know many users send large attachment emails, but this shouldn't really be happening (my soapbox opinion there) :)

Regards.

~coolsport00
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Author Comment

by:zbox
ID: 21826081
well said.  give me a few days to talk with the Exchange Admin about it, because no that is not me =p.

the weekend does not count, we are off work.  ill be in touch next week, thanks for intell.

till then, have great weekend, ttys

zbox
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Expert Comment

by:Jared Luker
ID: 21826246
Fire up your performance monitor and monitor your disk, memory, and cpu usage to see if you are getting bogged down during peak times.  My guess is that you are.
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Expert Comment

by:Madjax
ID: 21844939
if your server has sp2 installed, it might be worth checking if TCP chimney offloading is enabled. This feature can cause problems you described if it's not properly set up , for example with right drivers etc.

http://www.alacritech.com/support/FAQs/DisableOffload.aspx
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Author Comment

by:zbox
ID: 21874362
i'm still going back and forth with my network guys.  we are going to monitor the network while the file is being sent and see if we cant see a bottleneck.

zbox
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Accepted Solution

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zbox earned 0 total points
ID: 21989818
we got the problem figured out.  Here are the steps we took to get to the solution and it still doesn't make much sense.

The user is in a hallway with many other offices.  No one else having this issue but her.  So we took the lan cable from the adjacent room, hooked it into the PC, and same problem.  (could not send email attachments 1mb or larger).  This user has had this problem even with an older PC, because this one was recently installed.  So it's not the PC either.  We tested the cat5e cables going into the room and they tested good.

At this point, we took the PC out of the room and down to the COM closet.  Hooked it right to the server and it worked!  So we determined it was a bad cable, however we tried a known good cable from the adjacent room...

After running a new cat5e cable, the problem was resolved completely.  And get this, the new cable we ran tested BAD.  I mean very bad, it said that there were shortages on each wire lol.  I'm thinking my tester is acting up.

So the conclusion, which is still not fully understood, is that it had to have been the way the cable was moving through the ceiling.  Perhaps the old cabling is wrapped around some other electrical conduit causing it to have so much crosstalk it looses packets and can not send out.  However, receiving large files was never a problem.

At any rate, the problem is resolved and the solution was to run a new lan cable to the room from the server.

Thanks EE for your input!

zbox
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