Solved

"the process photosmart terminated unexpecedly at signal 10" on MAC OS Leapord

Posted on 2008-06-18
5
740 Views
Last Modified: 2013-12-07
After installing the HP Photosmart printer, I am able to connect to the printer via the wireless app, and do things like start a cleaning job and print a test page. However, if I try to print from another app, such as safari, word, excel, etc. I get this error a few seconds after it tries to process the print job.:

the process photosmart terminated unexpecedly at signal 10

btw, it is connecting through an airport extreme router. My intention is to eventually have it connected to two different printers in two different locations.
0
Comment
Question by:jaysonfranklin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 7

Expert Comment

by:kanlue
ID: 21819738
how did you set up your printer? using the software that it came with?

did you try the following?
----------
-remove the printer from your mac;
-get the ip address of the printer;
-add a new printer by using the ip address, let mac to select a native driver;
if not, select a similar one to try; (or you can download the driver for mac from internet.)
-try to print & test
-----------

hope it helps.
0
 
LVL 1

Author Comment

by:jaysonfranklin
ID: 21824128
I tried adding the printer by IP however, when it comes up, it chooses a random driver so i just select the HP driver that I need. I will try it with the random driver to see if that helps. Thanks. In the mean time, do you have any other suggestions?
0
 
LVL 7

Accepted Solution

by:
kanlue earned 500 total points
ID: 21824773
when you added it, did you select 'hp jetdirect - socket'? then you can select the right driver at the bottom.
please check the attached screen shot.
normally it can be recognized by mac automatically after you enter the ip address of your hp photosmart printer.

and if it does not work, you can go to the hp.com to download the right driver of your printer for mac.

hope it helps.
add-hp-printer.jpg
0
 
LVL 1

Author Comment

by:jaysonfranklin
ID: 21834266
I think i was using tcp/ip for the protocol. I will try the jet direct socket and get back with you.. thanks.
0
 
LVL 1

Author Closing Comment

by:jaysonfranklin
ID: 31468590
turns out user upgraded the OS by himself.. driver was only good up to 10.5

newer 10.6 driver works great.

Thanks!
0

Featured Post

To Patch or not to Patch? That is the question!

Don't get caught out like thousands of others around the world in the recent Ransomware Fiasco!
Discuss..
- Why it's not a good idea to wait before Patching
- Sensible approaches to Patching discussed
- Add your feedback, comments and suggestions

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Several part series to implement Internet Explorer 11 Enterprise Mode
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question