Solved

"the process photosmart terminated unexpecedly at signal 10" on MAC OS Leapord

Posted on 2008-06-18
5
738 Views
Last Modified: 2013-12-07
After installing the HP Photosmart printer, I am able to connect to the printer via the wireless app, and do things like start a cleaning job and print a test page. However, if I try to print from another app, such as safari, word, excel, etc. I get this error a few seconds after it tries to process the print job.:

the process photosmart terminated unexpecedly at signal 10

btw, it is connecting through an airport extreme router. My intention is to eventually have it connected to two different printers in two different locations.
0
Comment
Question by:jaysonfranklin
  • 3
  • 2
5 Comments
 
LVL 7

Expert Comment

by:kanlue
ID: 21819738
how did you set up your printer? using the software that it came with?

did you try the following?
----------
-remove the printer from your mac;
-get the ip address of the printer;
-add a new printer by using the ip address, let mac to select a native driver;
if not, select a similar one to try; (or you can download the driver for mac from internet.)
-try to print & test
-----------

hope it helps.
0
 
LVL 1

Author Comment

by:jaysonfranklin
ID: 21824128
I tried adding the printer by IP however, when it comes up, it chooses a random driver so i just select the HP driver that I need. I will try it with the random driver to see if that helps. Thanks. In the mean time, do you have any other suggestions?
0
 
LVL 7

Accepted Solution

by:
kanlue earned 500 total points
ID: 21824773
when you added it, did you select 'hp jetdirect - socket'? then you can select the right driver at the bottom.
please check the attached screen shot.
normally it can be recognized by mac automatically after you enter the ip address of your hp photosmart printer.

and if it does not work, you can go to the hp.com to download the right driver of your printer for mac.

hope it helps.
add-hp-printer.jpg
0
 
LVL 1

Author Comment

by:jaysonfranklin
ID: 21834266
I think i was using tcp/ip for the protocol. I will try the jet direct socket and get back with you.. thanks.
0
 
LVL 1

Author Closing Comment

by:jaysonfranklin
ID: 31468590
turns out user upgraded the OS by himself.. driver was only good up to 10.5

newer 10.6 driver works great.

Thanks!
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In threads here at EE, each comment has a unique Identifier (ID). It is easy to get the full path for an ID via the right-click context menu. However, we often want to post a short link within a thread rather than the full link. This article shows a…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question