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Autodiscover service on Exchange 2007 filed from internet

Posted on 2008-06-18
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Last Modified: 2008-06-19
Hi!
I'm running exchange 2007 sp1 on top of windows 2008 (SP1). I wonder why my autodiscover service is not working from outside (for non domain joined computer). Using internal Ms SAN certificate

My netbios name is mars while the fqdn is mars.stempeutics.com.my. my external name will be mail.stempeutics.com.my. I have this result when doing test-outlookwebservices : fl command from EMS
when trying connected using outlook 2007, the messsage 'outlook must be online.. etc.. etc.." and after that the excahnge dialog box "=SMTP:exch1@stempeutics.com.my"  appear
FYI, my https://mail.stempeutics.com.my/owa is working both internally and externally


Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address Administrator@stempeutics.com.my.

Id      : 1007
Type    : Information
Message : Testing server mars.stempeutics.com.my with the published name https://mars.stempeutics.com.my/EWS/Exchange.asmx & https://mail.stempeutics.com.my/EW
          S/Exchange.asmx.

Id      : 1019
Type    : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover URL on this object is https://mars.stempeutics.com.my/autodiscover/autodiscover
          .xml.

Id      : 1006
Type    : Information
Message : The Autodiscover service was contacted at https://mars.stempeutics.com.my/autodiscover/autodiscover.xml.

Id      : 1016
Type    : Success
Message : [EXCH]-Successfully contacted the AS service at https://mars.stempeutics.com.my/EWS/Exchange.asmx. The elapsed time was 731 milliseconds.

Id      : 1015
Type    : Success
Message : [EXCH]-Successfully contacted the OAB service at https://mars.stempeutics.com.my/EWS/Exchange.asmx. The elapsed time was 0 milliseconds.

Id      : 1014
Type    : Success
Message : [EXCH]-Successfully contacted the UM service at https://mars.stempeutics.com.my/UnifiedMessaging/Service.asmx. The elapsed time was 780 milliseconds.

Id      : 1016
Type    : Success
Message : [EXPR]-Successfully contacted the AS service at https://mail.stempeutics.com.my/EWS/Exchange.asmx. The elapsed time was 15 milliseconds.

Id      : 1015
Type    : Success
Message : [EXPR]-Successfully contacted the OAB service at https://mail.stempeutics.com.my/EWS/Exchange.asmx. The elapsed time was 0 milliseconds.

Id      : 1014
Type    : Information
Message : [EXPR]-The UM is not configured for this user.

Id      : 1017
Type    : Success
Message : [EXPR]-Successfully contacted the RPC/HTTP service at https://mail.stempeutics.com.my/Rpc. The elapsed time was 31 milliseconds.

Id      : 1006
Type    : Success
Message : The Autodiscover service was tested successfully.



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Question by:aihaiai
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Accepted Solution

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LegendZM earned 2000 total points
ID: 21819267
AH, you said Server 2008, correct?

There is a bug, refer to this blog: http://blog.aaronmarks.com/?p=65

it will help you disable ipv6 and guide you through getting up and running with Outlook Anywhere.
0
 

Author Comment

by:aihaiai
ID: 21819736
Yes it is windows 2008. But it actually running on IPv4 only. I've disable it on tcpi/ip settings. Any way I did not read the article yet.
0
 

Author Comment

by:aihaiai
ID: 21819751
FYI, previously when running the test-outlookwebservices cmdlet it appears two errors id 1013 and id 1016 which related two my external url of EWS but i was fixed it by following the method 1 on article kb 896861
0
 

Author Comment

by:aihaiai
ID: 21819902
Yes, I was read the article but not yet doing it on my server. it seems like the diagnose part is about the same when I check it. my question now is, I've already open the port 25 and 443 only at my firewall site. do I need to open port 6001,6002 1nd 6004 as well.

Actually my problem is only when outlook2007 connecting from external. my outlook failed on the logon to the server part only. the previous two steps is OK .Internally the autodiscover service is OK
0
 

Author Comment

by:aihaiai
ID: 21819980
Thanks. It solved my problem. and confirmed that only port 443 need to be open as well as 25 for mail flow (if directly received mail from internet)
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