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DVD SATA drives no longer show up in my computer

Posted on 2008-06-18
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Last Modified: 2013-12-01
I have 2 optical SATA drives installed both made by Asus (one is DVD the other is DVDRW). They worked just fine for about 6 months then one day the computer refused to boot and the drives were not detected in BIOS. I opened the case and tried reseating the connectors. The drives showed up in BIOS again and were detected on boot up but when I get into windows the drives are not showing up in my computer and even auto-run CDs won't run. I tried brand new SATA cables and those did not work either but I do not think it is the cables because the drives were detected on boot up and the drives still didn't show up in that instance.

I tried the solutions on the windows knowledge base about resetting/deleting upperfilters and lowerfilters and this did not affect the problem. In device manager the drives simply do not show up. I tried resetting the registry settings for the drives and rebooting but that didn't work either. The drive power light goes on when you put a CD in but it doesn't play even as an autorun. Also have an 850w PSU and adequate cooling so not an issue with powering the drives consistently or overheating. Tried blowing the case out with compressed air just for the hell of it but no dice. All the cables are plugged in tight.

Model Numbers: DVD-2616A3T and DRW-2014L1T both by Asus
Windows Vista 64 bit home Edition
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Question by:Wraith10
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19 Comments
 
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Expert Comment

by:madhusk
ID: 21819866
Right Click on Computer and click manage.

Click on Disk Management there you should be able to see the Available drives

Right click on DVD drive which is not shown in My Computer and select Assign/Change  Drive Letter and select a drive letter other than A, B, C, D, E and click Apply.

This should show the drives in My Computer.
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Expert Comment

by:burrcm
ID: 21820876
Will it boot to a  CD (i.e. your XP CD)?

Chris B
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by:madhusk
ID: 21821202
Yes
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by:madhusk
ID: 21821205
Sorry typo
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Expert Comment

by:pcfreaker
ID: 21821915
Hi,

Looks like a connection problem, if your drives do not appear on computer management, double check where the drives are connected on the motherboard. The SATA connector are numbered, so for instance, if your HD is SATA as well, it should be on number 1, the DVD on number 2 and DVDWR on number 3. Hwr, if your HD is IDE, the the DVD on number 1 and DVDWR on number 2.
Check BIOS again, and double check that in the SATA option, RAID is not selected, if you are not sure, try reseting to the default settings and try logon to windows and check.
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Author Comment

by:Wraith10
ID: 21828173
madhusk: only my HD (also SATA) shows up in disk management, not the cd drives.

burrcm: yes it will boot with my VISTA cd

pcfreaker: Double checked that RAID was not selected for any of my drives in BIOS, the disk drives themselves show up properly in BIOS but they do not show up in windows.
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Expert Comment

by:burrcm
ID: 21828867
OK. Nothing wrong with the hardware then. Unplug the power and remove the mobo battery. Wait 30 minutes, reinstall and reboot. If no improvement, disconnect one drive and try the other in a different port if there is a spare. Next I guess would be a repair install. This will reset most registry issues.

Chris B
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Expert Comment

by:pcfreaker
ID: 21831058
You can try to plug them at another computer to discard mobo issue... Did you try changing the sata connector to another free port?
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Author Comment

by:Wraith10
ID: 21834990
pcfreaker: yes I tried another free port

burrcm: it reset all my settings, redetected properly and still did not show up in windows. Tried a different port and that didn't work either.
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Author Comment

by:Wraith10
ID: 21835034
Ok tried to repair the driver but hte software says "no matching device" when I try to run it through windows and there isn't an option to run it on boot up.
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Expert Comment

by:PUNKY
ID: 21835657
Not sure this will help but no harm to try, delete upper and lower filters:

http://support.microsoft.com/kb/314060
http://support.microsoft.com/kb/270008
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Author Comment

by:Wraith10
ID: 21835821
Punky: As state above: " tried the solutions on the windows knowledge base about resetting/deleting upperfilters and lowerfilters and this did not affect the problem"
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Expert Comment

by:PUNKY
ID: 21835972
Sorry, did not read all. However, can you test those 2 sata DVD drives on esata ports see if it appears in windows?
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Author Comment

by:Wraith10
ID: 21836751
Don't have esata port capabilities here that I know of.
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Expert Comment

by:PUNKY
ID: 21837897
The motherboard you have there should have 2 esata ports, would you please take pictures of your motherboard?
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Author Comment

by:Wraith10
ID: 21838080
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Expert Comment

by:PUNKY
ID: 21839512
I would suggest to do a fresh installation.
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Accepted Solution

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Wraith10 earned 0 total points
ID: 21939477
Format C:
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Expert Comment

by:zimboman
ID: 23408168
That wasn't very helpful?
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